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- Tasks: Provide tech support and ensure smooth IT operations across various sites.
- Company: Join Sysco, a leader in technology services with a focus on customer satisfaction.
- Benefits: Competitive pay, training opportunities, and a chance to grow your career.
- Other info: Flexible work environment with opportunities for professional development.
- Why this job: Be part of a dynamic team making a real difference in tech support.
- Qualifications: Customer service experience and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.
Sysco are currently recruiting for an onsite Services Engineer to join the Belfast, Ireland Technology team reporting to the Services Engineer Manager. This position will be responsible for delivering Sysco technology services support located at sites within their designated region. The primary responsibilities of this position are related to the ongoing support of technology in the field to include, but not limited to workstations, output devices (Printers and Multifunction Printers), software license compliance, security compliance, and hands-on support of IT infrastructure in the field in an overall objective to ensure a consistent technology experience across their region.
Key Accountabilities & Responsibilities:- Provide technical support to Sysco operating sites across the designated region.
- Ensure adherence to IT standards and provide the highest level of overall customer satisfaction.
- Assist in ensuring accurate inventory of IT assets across their region.
- Responsible for keeping business and IT management informed and escalating impactful issues on a timely basis as required.
- Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning.
- Maintain documentation of support related issues.
- Responsible for their continual improvement including uptake of training opportunities for professional and career development.
- Participate in Agile daily standups, backlog and work in progress.
About you:
To be successful in this role you will have considerable customer service experience in Computer Technology and be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Office 365, MacOS, VMWare Workspace One and other desktop software. You will be able to use remote support tools to troubleshoot remote computer devices and must be available for after hour support and weekend on-call support as needed. You will be a resourceful, reliable and trustworthy person who is accurate with numbers and able to use mathematical formulas within spreadsheets with excellent communication skills (both written and verbal), organisational, presentation and problem-solving skills.
Services Engineer in Warrington employer: Sysco
Contact Detail:
Sysco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Engineer in Warrington
✨Tip Number 1
Network like a pro! Reach out to current employees at Sysco or in similar roles on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common technical questions related to IT support. We recommend setting up mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Share specific examples of how you've tackled tech issues in the past, especially those that align with the responsibilities of a Services Engineer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows your genuine interest in joining the Sysco team.
We think you need these skills to ace Services Engineer in Warrington
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. We want to see that you understand what we're looking for in a Services Engineer and how your skills align with our needs.
Tailor Your CV and Cover Letter: When applying, customise your CV and cover letter to highlight your relevant experience in customer service and technical troubleshooting. We love seeing how your background fits with the role, so don’t hold back on showcasing your skills!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers and team members, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we’re all about effective communication here at StudySmarter!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at Sysco
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around desktop and laptop troubleshooting, Microsoft Windows, Office 365, and any other software mentioned in the job description. Be ready to discuss specific scenarios where you've successfully resolved tech issues.
✨Showcase Your Customer Service Skills
Since this role heavily involves customer interaction, prepare examples that highlight your customer service experience. Think of times when you went above and beyond to ensure customer satisfaction, as this will resonate well with the interviewers.
✨Be Ready for Problem-Solving Questions
Expect to face questions that test your problem-solving abilities. Prepare by thinking of past challenges you've encountered in tech support and how you approached them. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Your Organisational Skills
As the role requires maintaining accurate asset inventories and documentation, be prepared to discuss how you stay organised. Share tools or methods you use to keep track of tasks and assets, and how this has helped you in previous roles.