At a Glance
- Tasks: Provide top-notch support to Sysco users and resolve incidents efficiently.
- Company: Join a leading foodservice distributor with a focus on teamwork.
- Benefits: Full-time role with competitive pay, training, and career growth opportunities.
- Other info: Dynamic work environment with opportunities for professional development.
- Why this job: Be the first point of contact and make a difference in user experience.
- Qualifications: Fluent in English and Swedish, with strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
UK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You will log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation.
This is a bilingual position where we are looking for fluent speaking/writing of English and Swedish.
Key Responsibilities
- Address and resolve non-major incidents and service requests, logging all activity in ServiceNow.
- Deliver excellent customer service and professional support.
- Escalate or reassign unresolved incidents to appropriate teams.
- Analyse and resolve hardware/software issues using standard tools and methods.
- Document case details clearly in ServiceNow, including steps taken and customer impact.
- Meet/exceed defined performance metrics including CSat and QA standards.
- Continuously build knowledge of company-specific products and services.
- Create/update knowledge articles to support First Call Resolution and self-service.
- Participate in after-hours and on-call rotations to ensure 24/7 support.
Service Desk Analyst - Swedish Speaking in Warrington employer: Sysco
At Sysco, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation. Our Service Desk team is dedicated to providing top-notch support, and we invest in our employees' growth through continuous training and development opportunities. Located in the UK and Ireland, we promote a culture of inclusivity and teamwork, ensuring that every team member feels valued and empowered to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst - Swedish Speaking in Warrington
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Sysco on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Practice makes perfect! Before your interview, run through common Service Desk scenarios in both English and Swedish. This will help us feel confident and ready to tackle any questions thrown our way.
✨Tip Number 3
Show off your problem-solving skills! During the interview, share specific examples of how we've resolved issues in the past. This will demonstrate our ability to handle incidents effectively.
✨Tip Number 4
Don’t forget to follow up! After the interview, drop a quick thank-you email to express our appreciation. It keeps us on their radar and shows our enthusiasm for the role!
We think you need these skills to ace Service Desk Analyst - Swedish Speaking in Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Desk Analyst role. Highlight your experience in customer service and any technical skills that relate to troubleshooting and support. We want to see how you can bring value to our team!
Show Off Your Language Skills:Since this is a bilingual position, don’t forget to showcase your fluency in both English and Swedish. Include examples of how you've used these languages in a professional setting, as it’s key for us to know you can communicate effectively with our users.
Be Clear and Concise:When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially since you'll be helping others with their queries!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach all the necessary documents in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Sysco
✨Brush Up on Your Swedish
Since this role requires fluency in both English and Swedish, make sure you practice your language skills. Prepare to answer questions in both languages and be ready to switch between them seamlessly during the interview.
✨Know Your Tech Stuff
Familiarise yourself with common hardware and software issues that a Service Desk Analyst might encounter. Be prepared to discuss troubleshooting methods and tools, especially those related to ServiceNow, as this will show your technical competence.
✨Customer Service is Key
Sysco values excellent customer service, so think of examples from your past experiences where you provided outstanding support. Be ready to share how you handled difficult situations and maintained professionalism under pressure.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss specific incidents where you successfully resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical skills and ability to document cases clearly.
