At a Glance
- Tasks: Provide 2nd line IT support and manage tech incidents for end-users.
- Company: Join Sysco, a leading foodservice business with a vibrant team culture.
- Benefits: Competitive salary, generous holiday allowance, and amazing discounts on food and entertainment.
- Other info: Great career growth opportunities and recognition awards await you!
- Why this job: Make a real impact by supporting innovative technology in a dynamic environment.
- Qualifications: Experience with Microsoft products, MDM platforms, and strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Sysco are currently recruiting for an IT Services Engineer to join the onsite Warrington Technology team reporting to the Services Engineer Manager. As the Services Engineer, it is your responsibility to provide both onsite and remote 2nd line technical support of end user technology throughout Sysco GB, promoting excellent customer service and dealing with colleagues in a professional, friendly and helpful manner. This role is working on site in our Warrington depot, covering Wigan, Ewloe and Bodelwyddan; therefore, a good degree of flexibility is required for travel to these depots when needed.
Key Accountabilities and Responsibilities:
- Provide both onsite and remote 2nd line support for end-users.
- Ability to prioritise workload to ensure service levels are maintained.
- Management and closure of incidents and service requests via the helpdesk ticketing system, owning through to resolution.
- Proactive replacement of end of life assets, including the asset disposal or recycling of the old device.
- Provide IT Induction for new starters, ensuring they have the hardware and software required to perform in their role.
- Administration of mobile devices via an MDM platform and SIM card connections.
- Maintain accurate asset inventory of IT hardware, including but not limited to laptops, desktops, printers, networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning.
- Ensure that changes are made in accordance to change management guidelines and policies.
- Providing support to projects as required to support the deployment of new technologies.
About you:
The successful candidate will have a good working knowledge of maintaining IT security, infrastructure, and service standards as well as a technical knowledge of Microsoft product base including client Operating Systems (Windows 10 and 11), Teams, Office 365 and Azure. You will have experience of administering MDM platforms such as Endpoint Manager (Intune) and an understanding of networking (Wireless, LAN and WAN). You must have excellent interpersonal skills and be customer service focused with a keen attention to detail which is essential in maintaining accurate inventory data and documentation. You should have experience of supporting networked printers and proven troubleshooting skills for hardware and application support as well as Active Directory / Azure AD understanding and administration experience. It is highly advantageous that the successful candidate has an ITIL V3/ V4 foundation certificate and experience of service delivery frameworks.
What we offer:
- A competitive salary.
- Pension scheme.
- Generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays.
- Huge discounts on all sorts of lovely food and award-winning products through our staff shop.
- Discounts on cinema tickets, shopping and earn cashback on purchases through Sodexo.
- Recognition awards and incentives.
- Real career opportunities - being part of Sysco, the world's leading foodservice business, opens a world of possibility.
IT Services Engineer in Warrington employer: Sysco
At Sysco, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Warrington that fosters professional growth and development. Our IT Services Engineer role not only provides competitive salaries and generous holiday allowances but also promotes a culture of recognition and support, ensuring that our employees feel valued and empowered to excel in their careers. With access to extensive discounts and benefits, including opportunities for career advancement within the world's leading foodservice business, Sysco is committed to creating a rewarding and fulfilling workplace for all team members.
StudySmarter Expert Advice🤫
We think this is how you could land IT Services Engineer in Warrington
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sysco values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sysco might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sysco!
✨Direct Apply to Sysco
Let's not forget to apply directly through the Sysco website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Services Engineer in Warrington
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sysco.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sysco. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sysco
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
