At a Glance
- Tasks: Provide top-notch support to Sysco users and resolve IT issues.
- Company: Join a leading foodservice distributor with a commitment to excellence.
- Benefits: Enjoy competitive pay, remote work options, and career development opportunities.
- Other info: Dynamic team environment with 24/7 support coverage.
- Why this job: Be the go-to tech hero for your colleagues while enhancing your skills.
- Qualifications: Fluent in English and Swedish, with experience in IT support.
The predicted salary is between 25000 - 35000 £ per year.
Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You will log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation.
This is a bilingual position where we are looking for fluent speaking/writing of English and Swedish.
Key Responsibilities
- Address and resolve non-major incidents and service requests, logging all activity in ServiceNow.
- Deliver excellent customer service and professional support.
- Escalate or reassign unresolved incidents to appropriate teams.
- Analyse and resolve hardware/software issues using standard tools and methods.
- Document case details clearly in ServiceNow, including steps taken and customer impact.
- Meet/exceed defined performance metrics including CSat and QA standards.
- Continuously build knowledge of company-specific products and services.
- Create/update knowledge articles to support First Call Resolution and self-service.
- Participate in after-hours and on-call rotations to ensure 24/7 support coverage.
- Complete training objectives and uphold Sysco's Mission and Values.
Skills and Experience
- Good experience in a Service Desk or similar IT support environment.
- Experience using ServiceNow ITSM workflows.
- Strong customer service, listening, and communication skills.
- Bilingual - English and Swedish (required).
- Detail-oriented with solid judgment and initiative.
- Ability to troubleshoot and resolve technical issues independently.
- Knowledge of Microsoft Office365 and standard network tools.
- Ability to work remotely and as part of a team.
- Familiarity with ITIL principles.
Education and Certifications
- Degree or equivalent experience preferred.
- ITIL V4 / ITSM certification preferred.
- AWS and Microsoft MCSE certifications are a plus.
- Proficient in Microsoft Office365.
Service Desk Analyst - Swedish Speaking in Tamworth employer: Sysco
At Sysco, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation. As a Service Desk Analyst, you'll benefit from comprehensive training, opportunities for professional growth, and a supportive team culture that values your contributions. Located in the UK and Ireland, our commitment to employee well-being is reflected in our flexible working arrangements and focus on maintaining a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst - Swedish Speaking in Tamworth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sysco and their values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your Swedish! Since this role requires bilingual skills, brush up on your Swedish communication. You might get asked to demonstrate your language skills during the interview, so be ready to impress!
✨Tip Number 3
Show off your problem-solving skills! Be prepared to discuss specific examples of how you've tackled technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it makes it easier for us to track your application and get back to you quickly.
We think you need these skills to ace Service Desk Analyst - Swedish Speaking in Tamworth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Desk Analyst role. Highlight your experience in IT support, especially with ServiceNow, and don’t forget to showcase your bilingual skills in English and Swedish!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the team. Mention your customer service skills and any relevant experience that aligns with Sysco’s mission and values.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can troubleshoot effectively and maintain high service quality, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Sysco
✨Brush Up on Your Bilingual Skills
Since this role requires fluency in both English and Swedish, make sure you practice speaking and writing in both languages. Prepare to answer common interview questions in both languages to demonstrate your proficiency.
✨Know Your Service Desk Tools
Familiarise yourself with ServiceNow and any other ITSM tools mentioned in the job description. Be ready to discuss how you've used these tools in past roles, as well as your approach to logging and resolving incidents.
✨Show Off Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in previous positions. Think about specific situations where you resolved issues or improved user satisfaction, as this will highlight your fit for the role.
✨Understand ITIL Principles
Since familiarity with ITIL principles is preferred, take some time to review the basics. Be prepared to discuss how these principles apply to service desk operations and how they can enhance service quality.
