At a Glance
- Tasks: Lead and motivate a team of Lead Generation Executives to achieve sales goals.
- Company: Join a dynamic team at Sysco, a leader in foodservice.
- Benefits: Competitive salary, generous discounts, holiday allowance, and career growth opportunities.
- Other info: Enjoy a fun work environment with recognition awards and incentives.
- Why this job: Make an impact by empowering your team and enhancing customer experiences.
- Qualifications: 2+ years in a team management role, ideally in a contact centre.
The predicted salary is between 32926 - 32926 £ per year.
We are currently recruiting for a Team Manager to join the Lead Generation team in our Tamworth Contact Centre. As a Brakes Team Manager, you will be responsible for leading and motivating a team of up to 12 Lead Generation Executives. The Team Manager is directly accountable for the recruitment, selection and ongoing performance and development of their team, leading a culture of empowerment where every sales and service opportunity is realised.
Typical responsibilities include:
- Responsible for the direct management and motivation of up to 12 Lead Generation Executives ensuring each individual is fully developed to their maximum potential.
- Support the Operations Manager in delivering the strategic plan for the department, which may include participation in projects as required by the business.
- Support and identify opportunities to improve revenue and customer experience.
- Responsible for sales pipeline prospecting.
- Energise team to fully participate in incentives and process improvements, ensuring they understand clear goals.
- The role will be a mixture of coaching, advisory, co-ordinating and delivering.
To be successful, the post holder will be required to explain goals and objectives clearly and deliver important messages to teams. KPIs, aligned to our business objectives, will be set for each Team Manager depending on roles (Sales, Care or Account Management) incorporating sales, service, cost, employee engagement, and customer satisfaction dimensions.
About You:
- You’ll be a natural people person and problem solver with a real drive to deliver results.
- Minimum 2 years experience at team manager or supervisor level, ideally in a contact centre environment managing a sales-based team.
- Results oriented, confident, self-motivated and positive attitude with strong commercial awareness.
- A customer centric approach to business in all dealings with customers, peers, staff and suppliers.
- Ability to proactively give feedback and act on feedback given.
- Champions a coaching culture.
- Computer literacy, confident user of Microsoft Office applications, including Excel, Word, PowerPoint, etc.
- Excellent communication, influencing and negotiation skills, both written and verbal.
- Outstanding planning and organisational skills, with an ability to work under pressure and prioritise in a deadline-driven environment.
- Role model Brakes values at all times.
- An ability to build and maintain good working relationships at all levels.
- Leads, inspires and promotes confidence within a team.
- Exceptional customer handling skills and experience with strong problem-solving capabilities.
Above all, you will be on a mission to deliver the best solution and best experience to your customers, both internal and external.
A competitive salary, huge discount on all sorts of lovely food and award-winning products, generous holiday allowance with the option to purchase more, recognition awards and incentives, pension, real career opportunities - being part of Sysco, the world's leading foodservice business, opens up a world of possibility, and much more.
There’s a lot on offer, so what are you waiting for?
Outbound Lead Team Manager in Tamworth employer: Sysco
Brakes is an exceptional employer, offering a vibrant work culture in the heart of Tamworth where teamwork and empowerment are at the forefront. With competitive salaries, generous holiday allowances, and significant discounts on award-winning products, employees are not only rewarded for their hard work but also encouraged to grow through comprehensive training and career development opportunities. Join us to be part of a dynamic team that values your contributions and fosters a fun, engaging environment.
StudySmarter Expert Advice🤫
We think this is how you could land Outbound Lead Team Manager in Tamworth
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Team Manager role. You never know who might have the inside scoop on an opening!
✨Tip Number 2
Prepare for those interviews by practising common questions. Think about how you can showcase your leadership skills and experience in managing sales teams. We want you to shine, so rehearse your answers until they feel natural!
✨Tip Number 3
Don’t forget to research the company culture! Understanding Brakes' values and how they align with your own will help you stand out. Show them you’re not just a fit for the role, but for the team too!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our awesome team. Let’s get you that interview!
We think you need these skills to ace Outbound Lead Team Manager in Tamworth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and any achievements in managing teams, as this is key for us at StudySmarter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for the Outbound Lead Team Manager role. Share specific examples of how you've motivated teams and improved performance in previous roles.
Showcase Your People Skills:Since we value a customer-centric approach, make sure to include examples of how you've built relationships and handled customer interactions effectively. We want to see your natural people skills shine through!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Sysco
✨Know Your Team Management Skills
Make sure you can clearly articulate your experience in managing and motivating teams. Prepare examples of how you've developed team members and driven results, as this role is all about leading a group of Lead Generation Executives.
✨Understand the Business Objectives
Familiarise yourself with the company's strategic goals and how the Lead Generation team contributes to them. Be ready to discuss how you can support these objectives and improve revenue and customer experience.
✨Showcase Your Coaching Abilities
Since the role involves coaching and developing your team, think of specific instances where you've successfully coached someone to achieve their potential. Highlight your approach to giving and receiving feedback, as this is crucial for fostering a positive team culture.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle pressure. Think of scenarios where you've had to prioritise tasks or resolve conflicts within a team, and be ready to share how you navigated those situations.
