At a Glance
- Tasks: Lead and motivate a dynamic team of Lead Generation Executives to achieve sales goals.
- Company: Join a leading foodservice business with a fun and supportive culture.
- Benefits: Competitive salary, generous discounts, holiday allowance, and career growth opportunities.
- Other info: Be part of a mission-driven team that values customer experience and personal development.
- Why this job: Make a real impact while developing your leadership skills in a vibrant environment.
- Qualifications: 2+ years in a team management role, ideally in a contact centre.
The predicted salary is between 32926 - 40000 £ per year.
We are currently recruiting for a Team Manager to join the Lead Generation team in our Tamworth Contact Centre. As a Brakes Team Manager, you will be responsible for leading and motivating a team of up to 12 Lead Generation Executives. The Team Manager is directly accountable for the recruitment, selection and ongoing performance and development of their team, leading a culture of empowerment where every sales and service opportunity is realised.
Typical responsibilities include:
- Responsible for the direct management and motivation of up to 12 Lead Generation Executives ensuring each individual is fully developed to their maximum potential.
- Support the Operations Manager in delivering the strategic plan for the department, which may include participation in projects as required by the business.
- Support and identify opportunities to improve revenue and customer experience.
- Responsible for sales pipeline prospecting.
- Energise the team to fully participate in incentives and process improvements, ensuring they understand clear goals.
- The role will be a mixture of coaching, advisory, co-ordinating and delivering.
To be successful, the post holder will be required to explain goals and objectives clearly and deliver important messages to teams. KPIs, aligned to our business objectives, will be set for each Team Manager depending on roles (Sales, Care or Account Management) incorporating sales, service, cost, employee engagement, and customer satisfaction dimensions.
About You:
- You’ll be a natural people person and problem solver with a real drive to deliver results.
- Minimum 2 years experience at team manager or supervisor level, ideally in a contact centre environment managing a sales-based team.
- Results oriented, confident, self-motivated and positive attitude with strong commercial awareness.
- A customer centric approach to business in all dealings with customers, peers, staff and suppliers.
- Ability to proactively give feedback and act on feedback given.
- Champions a coaching culture.
- Computer literacy, confident user of Microsoft Office applications, including Excel, Word, PowerPoint, etc.
- Excellent communication, influencing and negotiation skills, both written and verbal.
- Outstanding planning and organisational skills, with an ability to work under pressure and prioritise in a deadline-driven environment.
- Role model Brakes values at all times.
- An ability to build and maintain good working relationships at all levels.
- Leads, inspires and promotes confidence within a team.
- Exceptional customer handling skills and experience with strong problem-solving capabilities.
Above all, you will be on a mission to deliver the best solution and best experience to your customers, both internal and external.
Benefits:
- A competitive salary.
- Huge discount on all sorts of lovely food and award-winning products.
- Generous holiday allowance, with the option to purchase more.
- Recognition awards and incentives.
- Pension.
- Real career opportunities - being part of Sysco, the world's leading foodservice business, opens up a world of possibility.
- And much more.
There’s a lot on offer, so what are you waiting for?
New Business Prospecting Team Manager in Tamworth employer: Sysco
Brakes is an exceptional employer, offering a vibrant work culture in the heart of Tamworth where teamwork and empowerment are at the forefront. With competitive salaries, generous holiday allowances, and significant discounts on award-winning products, employees are not only rewarded for their hard work but also encouraged to grow through comprehensive training and development opportunities. Joining Brakes means being part of Sysco, the world's leading foodservice business, which opens up a world of career possibilities and a supportive environment that values every team member's contribution.
StudySmarter Expert Advice🤫
We think this is how you could land New Business Prospecting Team Manager in Tamworth
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Team Manager role.
✨Tip Number 2
Practice your pitch! You never know when you'll get a chance to impress someone. Prepare a quick summary of your experience and what makes you the perfect fit for leading a team of Lead Generation Executives.
✨Tip Number 3
Show off your skills! If you have any relevant achievements or projects, be ready to discuss them. Use specific examples to demonstrate how you've motivated teams or improved sales in the past.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're serious about joining our team and gives us a chance to see your enthusiasm right from the start.
We think you need these skills to ace New Business Prospecting Team Manager in Tamworth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Team Manager role. Highlight your experience in managing teams, especially in a contact centre environment, and showcase any relevant achievements that align with our goals.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for leading teams and driving results. Mention specific examples of how you've motivated teams in the past and how you can bring that energy to us.
Showcase Your People Skills:As a people person, it's crucial to demonstrate your communication and relationship-building skills. In your application, share instances where you've successfully resolved conflicts or inspired your team to achieve their targets.
Apply Through Our Website:We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Sysco
✨Know Your Team Management Skills
Make sure you can clearly articulate your experience in managing and motivating teams. Prepare examples of how you've developed team members and driven results in a sales environment, as this will resonate well with the interviewers.
✨Understand the Business Objectives
Familiarise yourself with the company's strategic goals and how the Lead Generation team contributes to them. Be ready to discuss how you can support these objectives and improve revenue and customer experience.
✨Showcase Your Coaching Culture
Highlight your ability to foster a coaching culture within your team. Prepare to share specific instances where you've provided feedback or implemented training that led to improved performance and engagement.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss your approach to problem-solving, especially in a customer-centric context. Share examples of challenges you've faced and how you successfully navigated them to deliver the best solutions for customers.
