At a Glance
- Tasks: Provide top-notch support to Sysco users and resolve IT issues.
- Company: Join a leading foodservice distributor with a commitment to excellence.
- Benefits: Full-time role with competitive pay, remote work options, and career growth.
- Other info: Dynamic team environment with opportunities for continuous learning.
- Why this job: Be the go-to tech hero for Sysco's internal teams and make a difference.
- Qualifications: Fluent in English and Swedish, with IT support experience.
The predicted salary is between 25000 - 35000 £ per year.
UK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You will log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation.
This is a bilingual position where we are looking for fluent speaking/writing of English and Swedish.
Key Responsibilities
- Address and resolve non-major incidents and service requests, logging all activity in ServiceNow.
- Deliver excellent customer service and professional support.
- Escalate or reassign unresolved incidents to appropriate teams.
- Analyse and resolve hardware/software issues using standard tools and methods.
- Document case details clearly in ServiceNow, including steps taken and customer impact.
- Meet/exceed defined performance metrics including CSat and QA standards.
- Continuously build knowledge of company-specific products and services.
- Create/update knowledge articles to support First Call Resolution and self-service.
- Participate in after-hours and on-call rotations to ensure 24/7 support coverage.
- Complete training objectives and uphold Sysco's Mission and Values.
Skills and Experience
- Good experience in a Service Desk or similar IT support environment.
- Experience using ServiceNow ITSM workflows.
- Strong customer service, listening, and communication skills.
- Bilingual - English and Swedish (required).
- Detail-oriented with solid judgment and initiative.
- Ability to troubleshoot and resolve technical issues independently.
- Knowledge of Microsoft Office365 and standard network tools.
- Ability to work remotely and as part of a team.
- Familiarity with ITIL principles.
Education and Certifications
- Degree or equivalent experience preferred.
- ITIL V4 / ITSM certification preferred.
- AWS and Microsoft MCSE certifications are a plus.
- Proficient in Microsoft Office365.
Service Desk Analyst - Swedish Speaking in Suffolk employer: Sysco
At Sysco, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation. As a Service Desk Analyst, you'll benefit from comprehensive training, opportunities for professional growth, and a supportive team culture that values your contributions. Located in the UK and Ireland, we provide a flexible work-life balance and the chance to make a meaningful impact while serving our internal users with excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst - Swedish Speaking in Suffolk
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sysco and its values. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your Swedish! Since this role requires bilingual skills, brush up on your Swedish communication. You might get asked to demonstrate your language skills during the interview, so be ready to impress!
✨Tip Number 3
Show off your problem-solving skills! Be prepared to discuss specific examples of how you've tackled technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Apply through our website! We recommend submitting your application directly on the Sysco careers page. It’s the best way to ensure your application gets seen by the right people and increases your chances of landing that interview.
We think you need these skills to ace Service Desk Analyst - Swedish Speaking in Suffolk
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your bilingual abilities in English and Swedish, and any relevant IT support experience to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Service Desk Analyst role. Share specific examples of how you've delivered excellent customer service or resolved technical issues in the past.
Show Off Your Technical Skills:Since this role involves troubleshooting hardware and software issues, mention any relevant tools or methods you’ve used before. If you’re familiar with ServiceNow or ITIL principles, make sure to include that too!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Sysco
✨Brush Up on Your Bilingual Skills
Since this role requires fluency in both English and Swedish, make sure to practice your language skills before the interview. Try to engage in conversations or even conduct mock interviews in both languages to boost your confidence.
✨Know Your Service Desk Tools
Familiarise yourself with ServiceNow and any other ITSM tools mentioned in the job description. Be prepared to discuss how you've used these tools in past roles, as well as your approach to logging and resolving incidents.
✨Show Off Your Customer Service Skills
Prepare examples that highlight your customer service experience. Think of specific situations where you resolved issues or provided exceptional support, and be ready to share these stories during the interview.
✨Understand ITIL Principles
Since familiarity with ITIL principles is a plus, take some time to review the basics. Be ready to discuss how these principles can improve service delivery and how you've applied them in previous roles.
