At a Glance
- Tasks: Provide top-notch support to Sysco users and resolve IT issues.
- Company: Join a leading foodservice distributor with a commitment to excellence.
- Benefits: Full-time role with competitive pay, remote work options, and career growth.
- Other info: Dynamic team environment with opportunities for continuous learning.
- Why this job: Be the go-to tech hero for Sysco's internal teams and make a difference.
- Qualifications: Fluent in English and Swedish, with IT support experience.
The predicted salary is between 25000 - 35000 £ per year.
UK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You will log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation.
This is a bilingual position where we are looking for fluent speaking/writing of English and Swedish.
Key Responsibilities
- Address and resolve non-major incidents and service requests, logging all activity in ServiceNow.
- Deliver excellent customer service and professional support.
- Escalate or reassign unresolved incidents to appropriate teams.
- Analyse and resolve hardware/software issues using standard tools and methods.
- Document case details clearly in ServiceNow, including steps taken and customer impact.
- Meet/exceed defined performance metrics including CSat and QA standards.
- Continuously build knowledge of company-specific products and services.
- Create/update knowledge articles to support First Call Resolution and self-service.
- Participate in after-hours and on-call rotations to ensure 24/7 support coverage.
- Complete training objectives and uphold Sysco's Mission and Values.
Skills and Experience
- Good experience in a Service Desk or similar IT support environment.
- Experience using ServiceNow ITSM workflows.
- Strong customer service, listening, and communication skills.
- Bilingual - English and Swedish (required).
- Detail-oriented with solid judgment and initiative.
- Ability to troubleshoot and resolve technical issues independently.
- Knowledge of Microsoft Office365 and standard network tools.
- Ability to work remotely and as part of a team.
- Familiarity with ITIL principles.
Education and Certifications
- Degree or equivalent experience preferred.
- ITIL V4 / ITSM certification preferred.
- AWS and Microsoft MCSE certifications are a plus.
- Proficient in Microsoft Office365.
Service Desk Analyst - Swedish Speaking in Stoke-on-Trent employer: Sysco
At Sysco, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Service Desk Analyst, you'll benefit from comprehensive training and development opportunities, ensuring your professional growth while working in a supportive environment that values diversity and inclusion. Located in the UK and Ireland, our team enjoys a flexible work-life balance, competitive benefits, and the chance to make a meaningful impact within a leading global organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst - Swedish Speaking in Stoke-on-Trent
✨Tip Number 1
Get to know the company inside out! Research Sysco's values, mission, and the services they offer. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your Swedish! Since this role requires bilingual skills, brush up on your language abilities. Try having mock interviews in Swedish to boost your confidence and fluency when speaking with potential employers.
✨Tip Number 3
Network like a pro! Connect with current or former Sysco employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at the company. Personal connections can make a huge difference!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Sysco team. Don’t miss out on this opportunity!
We think you need these skills to ace Service Desk Analyst - Swedish Speaking in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Desk Analyst role. Highlight your experience in IT support, especially with ServiceNow and any bilingual skills you have. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can help us deliver excellent customer service. Don't forget to mention your fluency in Swedish and English!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can troubleshoot effectively and maintain high service quality, so share those success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Sysco
✨Brush Up on Your Bilingual Skills
Since this role requires fluency in both English and Swedish, make sure to practice your language skills before the interview. You might be asked to demonstrate your proficiency, so consider preparing a few responses in both languages to show off your abilities.
✨Know Your Service Desk Tools
Familiarise yourself with ServiceNow and any other ITSM tools mentioned in the job description. Be ready to discuss how you've used these tools in past roles, as well as your approach to logging incidents and resolving issues efficiently.
✨Show Off Your Customer Service Skills
This position is all about providing excellent customer service. Think of specific examples from your previous experience where you went above and beyond to help a user or resolve an issue. Highlight your communication skills and how you handle difficult situations.
✨Understand ITIL Principles
Since familiarity with ITIL principles is preferred, take some time to brush up on these concepts. Be prepared to discuss how you’ve applied ITIL practices in your previous roles, especially in relation to incident management and service delivery.
