At a Glance
- Tasks: Lead and motivate a dynamic team of Lead Generation Executives to achieve sales goals.
- Company: Join Sysco, the world's leading foodservice business with a vibrant culture.
- Benefits: Competitive salary, huge discounts on food, generous holiday allowance, and recognition awards.
- Other info: Exciting career growth opportunities and a supportive training environment.
- Why this job: Make a real impact while developing your leadership skills in a fun environment.
- Qualifications: 2+ years in a team manager role, ideally in a contact centre with sales experience.
The predicted salary is between 32926 - 32926 £ per year.
We are currently recruiting for a Team Manager to join the Lead Generation team in our Tamworth Contact Centre. As a Brakes Team Manager, you will be responsible for leading and motivating a team of up to 12 Lead Generation Executives. The Team Manager is directly accountable for the recruitment, selection and ongoing performance and development of their team, leading a culture of empowerment where every sales and service opportunity is realised.
We will provide you with all the training and support that you need, and you will be a valuable member of the Team, contributing to the success of our business whilst working with a great team of people and having fun along the way!
Typical responsibilities include:
- Responsible for the direct management and motivation of up to 12 Lead Generation Executives ensuring each individual is fully developed to their maximum potential.
- Support the Operations Manager in delivering the strategic plan for the department, which may include participation in projects as required by the business.
- Support and identify opportunities to improve revenue and customer experience.
- Responsible for sales pipeline prospecting.
- Energise the team to fully participate in incentives and process improvements, ensuring they understand clear goals.
- The role will be a mixture of coaching, advisory, coordinating and delivering.
- Explain goals and objectives clearly and deliver important messages to teams.
- KPIs, aligned to our business objectives, will be set for each Team Manager depending on roles (Sales, Care or Account Management) incorporating sales, service, cost, employee engagement, customer satisfaction dimensions.
About You:
- You’ll be a natural people person and problem solver with a real drive to deliver results.
- Minimum 2 years experience at team manager or supervisor level, ideally in a contact centre environment managing a sales-based team.
- Results oriented.
- Confident, self-motivated and positive attitude with strong commercial awareness.
- A customer centric approach to business in all dealings with customers, peers, staff and suppliers.
- Ability to proactively give feedback and act on feedback given.
- Champions a coaching culture.
- Computer literacy, confident user of Microsoft Office applications, Excel, Word, PowerPoint etc.
- Excellent communication, influencing and negotiation skills, both written and verbal.
- Outstanding planning and organisational skills, with an ability to work under pressure and prioritise in a deadline driven environment.
- Role model Brakes values at all times.
- An ability to build and maintain good working relationships at all levels.
- Leads, inspires and promotes confidence within a Team.
- Exceptional customer handling skills and experience with strong problem solving capabilities.
- Above all, you will be on a mission to deliver the best solution and best experience to your customers, both internal and external.
What we offer:
- A competitive salary.
- Huge discount on all sorts of lovely food and award-winning products.
- Generous holiday allowance, with the option to purchase more.
- Recognition awards and incentives.
- Pension.
- Real career opportunities - being part of Sysco, the world's leading foodservice business, opens up a world of possibility.
- And much more.
There’s a lot on offer, so what are you waiting for?
Outbound Lead Team Manager in Stoke-on-Trent employer: Sysco
Brakes is an exceptional employer, offering a vibrant work culture in the heart of Tamworth, where team collaboration and personal growth are at the forefront. With competitive salaries, generous holiday allowances, and unique benefits like discounts on award-winning products, employees are empowered to thrive both personally and professionally. Join us to lead a motivated team, enjoy career development opportunities, and be part of a company that values your contributions while having fun along the way!
StudySmarter Expert Advice🤫
We think this is how you could land Outbound Lead Team Manager in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Team Manager role. You never know who might have the inside scoop on openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for Team Manager positions and practice your answers. We recommend using the STAR method to structure your responses – it’ll help you showcase your experience effectively.
✨Tip Number 3
Show off your leadership skills! During interviews, share specific examples of how you've motivated teams or improved performance. This is your chance to shine and demonstrate that you’re the perfect fit for leading a team of Lead Generation Executives.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Outbound Lead Team Manager in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Outbound Lead Team Manager role. Highlight your experience in managing teams, especially in a contact centre environment, and showcase your results-driven approach. We want to see how you can lead and motivate a team to achieve their goals!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our Lead Generation team. Share specific examples of how you've empowered your team in the past and how you plan to bring that energy to us at StudySmarter.
Showcase Your Communication Skills:As a Team Manager, strong communication is key. Make sure your application reflects your ability to convey messages clearly and effectively. Whether it's through your CV or cover letter, we want to see your outstanding written skills in action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen on joining our fantastic team at StudySmarter!
How to prepare for a job interview at Sysco
✨Know Your Team Management Skills
Make sure you can clearly articulate your experience in managing and motivating teams. Prepare examples of how you've developed team members and driven results in previous roles, especially in a sales environment.
✨Understand the Company Culture
Research the company’s values and culture. Be ready to discuss how you align with their mission and how you can contribute to creating a positive and empowering environment for your team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving and coaching abilities. Think of specific scenarios where you successfully handled challenges or improved team performance, and be ready to share those stories.
✨Showcase Your Communication Skills
As a Team Manager, strong communication is key. Practice explaining complex ideas simply and clearly. Be prepared to demonstrate your influencing and negotiation skills during the interview.
