At a Glance
- Tasks: Lead and motivate a dynamic team of Lead Generation Executives to achieve sales goals.
- Company: Join Sysco, the world's leading foodservice business with a vibrant culture.
- Benefits: Competitive salary, huge discounts on food, generous holiday allowance, and recognition awards.
- Other info: Exciting career growth opportunities and a supportive training programme.
- Why this job: Make a real impact while developing your leadership skills in a fun environment.
- Qualifications: 2+ years of team management experience, ideally in a contact centre.
The predicted salary is between 32926 - 32926 £ per year.
We are currently recruiting for a Team Manager to join the Lead Generation team in our Tamworth Contact Centre. As a Brakes Team Manager, you will be responsible for leading and motivating a team of up to 12 Lead Generation Executives. The Team Manager is directly accountable for the recruitment, selection and ongoing performance and development of their team, leading a culture of empowerment where every sales and service opportunity is realised.
We will provide you with all the training and support that you need, and you will be a valuable member of the Team, contributing to the success of our business whilst working with a great team of people and having fun along the way!
Typical responsibilities include:
- Responsible for the direct management and motivation of up to 12 Lead Generation Executives ensuring each individual is fully developed to their maximum potential.
- Support the Operations Manager in delivering the strategic plan for the department, which may include participation in projects as required by the business.
- Support and identify opportunities to improve revenue and customer experience.
- Responsible for sales pipeline prospecting.
- Energise team to fully participate in incentives and process improvements, ensuring they understand clear goals.
- The role will be a mixture of coaching, advisory, coordinating and delivering.
- Explain goals and objectives clearly and deliver important messages to teams.
- KPIs, aligned to our business objectives, will be set for each Team Manager depending on roles (Sales, Care or Account Management) incorporating sales, service, cost, employee engagement, customer satisfaction dimensions.
About You:
- You’ll be a natural people person and problem solver with a real drive to deliver results.
- Minimum 2 years experience at team manager or supervisor level, ideally in a contact centre environment managing a sales-based team.
- Results orientated.
- Confident, self-motivated and positive attitude with strong commercial awareness.
- A customer centric approach to business in all dealings with customers, peers, staff and suppliers.
- Ability to proactively give feedback and act on feedback given.
- Champions a coaching culture.
- Computer literacy, confident user of Microsoft Office applications, Excel, Word, PowerPoint etc.
- Excellent communication, influencing and negotiation skills, both written and verbal.
- Outstanding planning and organisational skills, with an ability to work under pressure and prioritise in a deadline driven environment.
- Role model Brakes values at all times.
- An ability to build and maintain good working relationships at all levels.
- Leads, inspires and promotes confidence within a Team.
- Exceptional customer handling skills and experience with strong problem solving capabilities.
- Above all, you will be on a mission to deliver the best solution and best experience to your customers both internal and external.
What we offer:
- A competitive salary.
- Huge discount on all sorts of lovely food and award-winning products.
- Generous holiday allowance, with option to purchase more.
- Recognition awards and incentives.
- Pension.
- Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility.
- And much more.
There’s a lot on offer, so what are you waiting for?
New Business Prospecting Team Manager in Stoke-on-Trent employer: Sysco
Brakes is an exceptional employer, offering a vibrant work culture in the heart of Tamworth where teamwork and empowerment are at the forefront. With competitive salaries, generous holiday allowances, and extensive career development opportunities within Sysco, the world's leading foodservice business, employees can thrive both personally and professionally while enjoying significant discounts on a variety of award-winning products.
StudySmarter Expert Advice🤫
We think this is how you could land New Business Prospecting Team Manager in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that dream job.
✨Tip Number 2
Practice makes perfect! Before any interview, do a mock session with a friend or family member. This will help you nail down your answers and boost your confidence when it’s time to shine.
✨Tip Number 3
Show off your personality! Employers want to see the real you, so don’t be afraid to let your character shine through during interviews. Be genuine, and remember, they’re looking for someone who fits into their team culture.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a leg up. Plus, you’ll get to see all the perks we offer, like discounts and career development!
We think you need these skills to ace New Business Prospecting Team Manager in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Team Manager role. Highlight your experience in managing teams, especially in a contact centre environment, and showcase your results-driven approach. We want to see how you can lead and motivate a team to achieve their goals!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully led teams and improved performance in the past. Remember, we love a good story that shows your passion for people and results!
Showcase Your Skills:Don’t forget to highlight your key skills in your application. We’re looking for strong communication, problem-solving abilities, and a customer-centric approach. Make sure these shine through in both your CV and cover letter, as they’re crucial for the Team Manager position.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our amazing company culture there!
How to prepare for a job interview at Sysco
✨Know Your Team Dynamics
Before the interview, research how to effectively lead and motivate a team. Be ready to discuss your experience in managing teams, especially in a sales environment. Think about specific examples where you’ve energised your team or improved performance.
✨Showcase Your Coaching Skills
Prepare to talk about your coaching style and how you develop team members. Have examples ready that demonstrate your ability to provide constructive feedback and foster a culture of empowerment. This will show that you can lead by example.
✨Understand the Business Objectives
Familiarise yourself with the company’s strategic goals and how the Lead Generation team contributes to them. Be prepared to discuss how you would align your team’s KPIs with these objectives, showcasing your commercial awareness and results-oriented mindset.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, as strong communication is key for this role. During the interview, ensure you convey your ideas confidently and listen actively. This will demonstrate your excellent communication skills and ability to build relationships.
