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- Tasks: Provide tech support and ensure smooth IT operations across Sysco sites.
- Company: Join Sysco, a leader in technology services with a focus on customer satisfaction.
- Benefits: Competitive pay, training opportunities, and a chance to grow your tech skills.
- Other info: Flexible work environment with opportunities for professional development.
- Why this job: Be part of a dynamic team making a real difference in tech support.
- Qualifications: Customer service experience and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
Sysco are currently recruiting for an onsite Services Engineer to join the Belfast, Ireland Technology team reporting to the Services Engineer Manager. This position will be responsible for delivering Sysco technology services support located at sites within their designated region.
The primary responsibilities of this position are related to the ongoing support of technology in the field to include, but not limited to workstations, output devices (Printers and Multifunction Printers), software license compliance, security compliance, and hands-on support of IT infrastructure in the field in an overall objective to ensure a consistent technology experience across their region.
Key Accountabilities & Responsibilities:
- Provide technical support to Sysco operating sites across the designated region.
- Ensure adherence to IT standards and provide the highest level of overall customer satisfaction.
- Assist in ensuring accurate inventory of IT assets across their region.
- Responsible for keeping business and IT management informed and escalating impactful issues on a timely basis as required.
- Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning.
- Maintain documentation of support related issues.
- Responsible for their continual improvement including uptake of training opportunities for professional and career development.
- Participate in Agile daily standups, backlog and work in progress.
About you:
To be successful in this role you will have considerable customer service experience in Computer Technology and be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Office 365, MacOS, VMWare Workspace One and other desktop software. You will be able to use remote support tools to troubleshoot remote computer devices and must be available for after hour support and weekend on-call support as needed. You will be a resourceful, reliable and trustworthy person who is accurate with numbers and able to use mathematical formulas within spreadsheets with excellent communication skills (both written and verbal), organisational, presentation and problem-solving skills.
Services Engineer in Slough employer: Sysco
Contact Detail:
Sysco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Engineer in Slough
✨Tip Number 1
Network like a pro! Get out there and connect with people in the tech industry. Attend local meetups, workshops, or even online webinars. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss your technical troubleshooting experiences. Share specific examples of how you've solved problems in the past – it’ll make you stand out!
✨Tip Number 3
Don’t forget to follow up! After an interview or networking event, shoot a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows that you’re genuinely interested in the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. By applying directly, you’ll ensure your application gets the attention it deserves, and you might even find some hidden gems in our listings.
We think you need these skills to ace Services Engineer in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Services Engineer role. Highlight your customer service experience and technical troubleshooting skills, especially with desktop and laptop computers, as well as any relevant software like Microsoft Windows and Office 365.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention your experience with IT support and how you ensure customer satisfaction, as these are key for us at Sysco.
Showcase Your Problem-Solving Skills: In both your CV and cover letter, don’t forget to showcase your problem-solving skills. Give examples of how you've tackled technical issues in the past, as this will resonate well with our team’s focus on providing consistent technology experiences.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status directly!
How to prepare for a job interview at Sysco
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around desktop and laptop troubleshooting, Microsoft Windows, Office 365, and MacOS. Sysco will be looking for someone who can demonstrate their proficiency in these areas, so be ready to discuss specific examples of how you've tackled tech issues in the past.
✨Showcase Your Customer Service Skills
Since this role heavily involves customer interaction, prepare to share experiences where you've provided excellent customer service. Think about times when you resolved a customer's issue or went above and beyond to ensure satisfaction. This will highlight your ability to maintain high levels of customer satisfaction, which is crucial for Sysco.
✨Be Ready for Problem-Solving Scenarios
Expect some situational questions that test your problem-solving skills. Practice articulating your thought process when faced with a technical challenge. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how you approach and resolve issues.
✨Demonstrate Your Team Spirit
As you'll be participating in Agile standups and collaborating with others, it's important to show that you're a team player. Prepare to discuss how you've worked effectively within a team in the past, and be ready to share your thoughts on how collaboration can enhance service delivery in a tech environment.