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- Tasks: Provide tech support and ensure smooth IT operations across Sysco sites.
- Company: Join a leading foodservice distributor with a focus on technology.
- Benefits: Competitive pay, career development, and hands-on experience in tech.
- Other info: Opportunity for growth in a collaborative and innovative environment.
- Why this job: Be part of a dynamic team making a real impact in tech support.
- Qualifications: Customer service experience and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
Sysco are currently recruiting for an onsite Services Engineer to join the Belfast, Ireland Technology team reporting to the Services Engineer Manager. This position will be responsible for delivering Sysco technology services support located at sites within their designated region. The primary responsibilities of this position are related to the ongoing support of technology in the field to include, but not limited to workstations, output devices (Printers and Multifunction Printers), software license compliance, security compliance, and hands-on support of IT infrastructure in the field in an overall objective to ensure a consistent technology experience across their region.
Key Accountabilities & Responsibilities:
- Provide technical support to Sysco operating sites across the designated region.
- Ensure adherence to IT standards and provide the highest level of overall customer satisfaction.
- Assist in ensuring accurate inventory of IT assets across their region.
- Responsible for keeping business and IT management informed and escalating impactful issues on a timely basis as required.
- Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning.
- Maintain documentation of support related issues.
- Responsible for their continual improvement including uptake of training opportunities for professional and career development.
- Participate in Agile daily standups, backlog and work in progress.
About you:
To be successful in this role you will have considerable customer service experience in Computer Technology and be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Office 365, MacOS, VMWare Workspace One and other desktop software. You will be able to use remote support tools to troubleshoot remote computer devices and must be available for after hour support and weekend on-call support as needed. You will be a resourceful, reliable and trustworthy person who is accurate with numbers and able to use mathematical formulas within spreadsheets with excellent communication skills (both written and verbal), organisational, presentation and problem-solving skills.
Services Engineer employer: Sysco
Contact Detail:
Sysco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend tech meetups, and connect with Sysco employees on LinkedIn. You never know who might give you the inside scoop on job openings or even refer you directly!
✨Tip Number 2
Show off your skills! If you’ve got a knack for troubleshooting or tech support, consider creating a portfolio or a blog where you share tips and tricks. This not only showcases your expertise but also makes you memorable to potential employers.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to the role. We recommend doing mock interviews with friends or using online platforms to get comfortable with the format and types of questions you might face.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Sysco team!
We think you need these skills to ace Services Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Services Engineer role. Highlight your customer service experience and technical troubleshooting skills, especially with desktop and laptop computers. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about technology and how you can contribute to Sysco's mission. We love seeing enthusiasm and a personal touch, so don’t hold back!
Showcase Your Technical Skills: In your application, be sure to mention specific technologies you’ve worked with, like Microsoft Windows, Office 365, or VMWare Workspace One. We’re keen on candidates who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Sysco
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around desktop and laptop troubleshooting, Microsoft Windows, Office 365, and MacOS. Sysco will be looking for someone who can demonstrate their proficiency in these areas, so be ready to discuss specific examples of how you've tackled tech issues in the past.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, think about times when you've provided excellent service. Prepare to share stories that highlight your ability to communicate effectively and resolve problems quickly. Remember, it's all about ensuring customer satisfaction!
✨Be Ready for Real-World Scenarios
Sysco might throw some hypothetical scenarios your way during the interview. Practice responding to questions about how you'd handle specific technical issues or customer complaints. This will show them that you're not just book-smart but also practical and resourceful.
✨Demonstrate Your Organisational Skills
With responsibilities like maintaining accurate asset inventories and documentation, it's crucial to showcase your organisational abilities. Be prepared to discuss how you keep track of multiple tasks and ensure nothing falls through the cracks. A good example could be a time when you successfully managed a complex project or inventory.