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- Tasks: Provide tech support and ensure smooth IT operations across various sites.
- Company: Join Sysco's innovative technology team in Belfast.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Make a real difference in tech support while developing your skills.
- Qualifications: Customer service experience and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.
Sysco are currently recruiting for an onsite Services Engineer to join the Belfast, Ireland Technology team reporting to the Services Engineer Manager. This position will be responsible for delivering Sysco technology services support located at sites within their designated region. The primary responsibilities of this position are related to the ongoing support of technology in the field to include, but not limited to workstations, output devices (Printers and Multifunction Printers), software license compliance, security compliance, and hands-on support of IT infrastructure in the field in an overall objective to ensure a consistent technology experience across their region.
Key Accountabilities & Responsibilities:- Provide technical support to Sysco operating sites across the designated region.
- Ensure adherence to IT standards and provide the highest level of overall customer satisfaction.
- Assist in ensuring accurate inventory of IT assets across their region.
- Responsible for keeping business and IT management informed and escalating impactful issues on a timely basis as required.
- Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning.
- Maintain documentation of support related issues.
- Responsible for their continual improvement including uptake of training opportunities for professional and career development.
- Participate in Agile daily standups, backlog and work in progress.
About you:
To be successful in this role you will have considerable customer service experience in Computer Technology and be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Office 365, MacOS, VMWare Workspace One and other desktop software. You will be able to use remote support tools to troubleshoot remote computer devices and must be available for after hour support and weekend on-call support as needed. You will be a resourceful, reliable and trustworthy person who is accurate with numbers and able to use mathematical formulas within spreadsheets with excellent communication skills (both written and verbal), organisational, presentation and problem-solving skills.
Services Engineer in Portsmouth employer: Sysco
Contact Detail:
Sysco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Engineer in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend tech meetups, and connect with Sysco employees on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your troubleshooting prowess, bring them along to interviews. Demonstrating your hands-on experience with tech support can really set you apart from the crowd.
✨Tip Number 3
Prepare for those tricky questions! Brush up on common technical issues and how you’d resolve them. Sysco wants to see that you can think on your feet and provide top-notch customer service under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Sysco team.
We think you need these skills to ace Services Engineer in Portsmouth
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing your application, make sure to read the job description thoroughly. We want to see that you understand what we're looking for in a Services Engineer, so highlight your relevant experience and skills that match the role.
Show Off Your Technical Skills: This role is all about tech support, so don’t hold back! We want to know about your experience with desktop and laptop troubleshooting, as well as any software you’re familiar with. Be specific about your skills with Microsoft Windows, Office 365, and other tools mentioned in the job description.
Keep It Professional Yet Personal: While we love a friendly tone, remember to keep it professional. Use clear language and avoid jargon. Share a bit about yourself and why you’re passionate about technology and customer service – we want to get to know the real you!
Apply Through Our Website: Once you’ve polished your application, make sure to apply through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Sysco
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around desktop and laptop troubleshooting, Microsoft Windows, Office 365, and any other relevant software mentioned in the job description. Be ready to discuss specific scenarios where you've successfully resolved tech issues.
✨Show Off Your Customer Service Skills
Since this role heavily involves customer interaction, prepare examples that showcase your customer service experience. Think of times when you went above and beyond to ensure customer satisfaction, and be ready to share these stories during the interview.
✨Be Ready for Problem-Solving Questions
Expect to face some situational questions that test your problem-solving abilities. Practice articulating your thought process clearly, and consider using the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Demonstrate Your Organisational Skills
As the role requires maintaining accurate asset inventories and documentation, be prepared to discuss how you stay organised. Share tools or methods you use to keep track of tasks and assets, and highlight any experience you have with inventory management.