At a Glance
- Tasks: Support customers with their queries and ensure smooth operations.
- Company: Join Brakes, a leading foodservice business delivering to thousands across the UK.
- Benefits: Competitive salary, discounts on food, generous holidays, and career growth opportunities.
- Other info: Flexible hours, training provided, and a chance to shape our culture.
- Why this job: Be the hero for customers while enjoying a fun and inclusive work environment.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 14996 - 14996 £ per year.
Customer Support Advisor
Location: Ewloe
Salary: £14,996 per annum, plus an excellent monthly bonus and lots of great benefits.
Working hours: 4 hours per day, any 5/7 days per week, opening hours 07:30 - 18:00. This will include weekend working on a rota basis (20 hours per week).
Start Date: 3rd August
Training: 5 weeks, Monday to Friday 09:00 - 13:00.
We are currently recruiting a talented and results-driven Customer Support Advisor to join our busy contact centre team. The role involves:
- Being the smile on the end of the line, helping keep our customers' businesses running smoothly.
- Multi-skilled across both sales and customer care functions.
- Taking ownership of all aspects of inbound and outbound customer contacts including order placement, query resolution, and managing service issues.
- Adding value to every customer contact using Brakes' sales through service approach to drive profitable growth, build loyalty, and customer lifetime value.
- Understanding customer needs and maintaining ongoing relationships, liaising with Field Sales to nurture and retain customers.
- Ensuring good communication links with various departments and utilising and following internal policies.
- Being self-motivated to deliver high productivity, achieving personal scorecard targets and assisting in the achievement of overall departmental KPIs.
- Taking ownership of personal development to maintain and develop knowledge of Brakes products, services, and processes.
- Meeting and exceeding quality targets in line with the Quality Framework.
You:
- Live and breathe Customer First, with an innovative and agile approach to identify new ideas and methods.
- Enjoy working collaboratively with a dedicated focus on driving results.
- Are resilient, accepting and learning from mistakes and building future solutions.
- Embrace an inclusive working environment and are committed to acting with integrity and honesty in everything you do.
Required skills and competencies:
- Ability to think quickly on your feet, enabling the best outcome for all customers.
- Fantastic problem-solving skills.
- Excellent communication skills and great rapport-building ability; communication is key.
- A strong level of written and verbal communication, with great attention to detail.
- Ability to work in a busy and fast-paced environment.
- Experience on SAP would be desirable, but not essential; our training is second to none.
What you'll get:
- A competitive salary.
- Huge discount on all sorts of lovely food and award-winning products.
- Generous holiday allowance.
- Recognition awards and incentives.
- Pension.
- Real career opportunities - being part of Sysco, the world's leading foodservice business, opens up a world of possibility.
- And much more.
At Brakes, we're passionate about creating an inclusive workplace that celebrates and values diversity. We don't want you to fit our culture; we want you to help define it. All job applicants will receive equal treatment regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.
FEED YOUR AMBITION. DELIVER YOUR FUTURE.
Part Time Customer Care Advisor employer: Sysco
Brakes is an exceptional employer that values its employees and fosters a vibrant, inclusive work culture. With competitive salaries, generous holiday allowances, and real career growth opportunities within the world's leading foodservice business, our Customer Care Advisors play a crucial role in delivering outstanding service to our customers. Join us in a supportive environment where your contributions are recognised, and you can truly make a difference while enjoying fantastic benefits and discounts.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Customer Care Advisor
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Sysco and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Sysco and let us see your personality shine through!
We think you need these skills to ace Part Time Customer Care Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Sysco.
Get Familiar with Our Brand:Before applying, take some time to learn about Sysco and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Sysco
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Sysco.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Sysco will surely appreciate.
