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- Tasks: Provide tech support and ensure smooth IT operations across various sites.
- Company: Join Sysco, a leader in technology services with a focus on customer satisfaction.
- Benefits: Competitive pay, training opportunities, and a chance to grow your tech skills.
- Other info: Flexible work environment with opportunities for professional development.
- Why this job: Be part of a dynamic team making a real difference in tech support.
- Qualifications: Customer service experience and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.
Sysco are currently recruiting for an onsite Services Engineer to join the Belfast, Ireland Technology team reporting to the Services Engineer Manager. This position will be responsible for delivering Sysco technology services support located at sites within their designated region. The primary responsibilities of this position are related to the ongoing support of technology in the field to include, but not limited to workstations, output devices (Printers and Multifunction Printers), software license compliance, security compliance, and hands-on support of IT infrastructure in the field in an overall objective to ensure a consistent technology experience across their region.
Key Accountabilities & Responsibilities:- Provide technical support to Sysco operating sites across the designated region.
- Ensure adherence to IT standards and provide the highest level of overall customer satisfaction.
- Assist in ensuring accurate inventory of IT assets across their region.
- Responsible for keeping business and IT management informed and escalating impactful issues on a timely basis as required.
- Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning.
- Maintain documentation of support related issues.
- Responsible for their continual improvement including uptake of training opportunities for professional and career development.
- Participate in Agile daily standups, backlog and work in progress.
About you:
To be successful in this role you will have considerable customer service experience in Computer Technology and be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Office 365, MacOS, VMWare Workspace One and other desktop software. You will be able to use remote support tools to troubleshoot remote computer devices and must be available for after hour support and weekend on-call support as needed. You will be a resourceful, reliable and trustworthy person who is accurate with numbers and able to use mathematical formulas within spreadsheets with excellent communication skills (both written and verbal), organisational, presentation and problem-solving skills.
Services Engineer in Norwich employer: Sysco
Contact Detail:
Sysco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Engineer in Norwich
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend tech meetups, and connect with Sysco employees on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Prepare a mini portfolio or a list of your past projects and achievements related to tech support. When you get that interview, you’ll have concrete examples to back up your claims and impress the hiring team.
✨Tip Number 3
Practice makes perfect! Get comfortable with common interview questions for tech roles, especially around troubleshooting and customer service scenarios. Role-play with a friend or use online resources to sharpen your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Sysco team!
We think you need these skills to ace Services Engineer in Norwich
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. We want to see that you understand what we're looking for in a Services Engineer, so make sure you highlight relevant experience and skills that match our needs.
Show Off Your Technical Skills: This role is all about tech support, so don’t hold back! We want to know about your experience with troubleshooting, software compliance, and any hands-on IT infrastructure work you've done. Be specific and give examples where you can!
Keep It Professional but Personal: While we love a friendly tone, remember to keep it professional. Share a bit about yourself and why you're passionate about technology and customer service. We want to see the real you, so let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Sysco
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around desktop and laptop troubleshooting, Microsoft Windows, Office 365, and any other relevant software mentioned in the job description. Be ready to discuss specific scenarios where you've successfully resolved tech issues.
✨Show Off Your Customer Service Skills
Since this role is all about providing top-notch support, think of examples from your past experiences where you went above and beyond for a customer. Highlight your communication skills and how you handle difficult situations with clients.
✨Be Prepared for Real-World Scenarios
Sysco might throw some practical questions your way, so be ready to demonstrate your problem-solving skills. Consider preparing for potential troubleshooting scenarios or even a mock support call to showcase your approach to resolving issues.
✨Understand Agile Methodologies
Familiarise yourself with Agile practices since you'll be participating in daily standups and managing backlogs. Being able to discuss how you've worked in Agile environments before will show that you're a good fit for their team dynamics.