At a Glance
- Tasks: Provide top-notch support to Sysco users via phone, chat, and portal.
- Company: Join Sysco, a leading foodservice distributor with a vibrant team culture.
- Benefits: Enjoy competitive pay, flexible working options, and ongoing training opportunities.
- Other info: Dynamic role with opportunities for growth and development in a supportive environment.
- Why this job: Be the first point of contact and make a real difference in user experience.
- Qualifications: Fluent in English and Swedish, with experience in IT support and customer service.
The predicted salary is between 30000 - 40000 £ per year.
Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You will log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation.
This is a bilingual position where we are looking for fluent speaking/writing of English and Swedish.
Key Responsibilities
- Address and resolve non-major incidents and service requests, logging all activity in ServiceNow.
- Deliver excellent customer service and professional support.
- Escalate or reassign unresolved incidents to appropriate teams.
- Analyse and resolve hardware/software issues using standard tools and methods.
- Document case details clearly in ServiceNow, including steps taken and customer impact.
- Meet/exceed defined performance metrics including CSat and QA standards.
- Continuously build knowledge of company-specific products and services.
- Create/update knowledge articles to support First Call Resolution and self-service.
- Participate in after-hours and on-call rotations to ensure 24/7 support coverage.
- Complete training objectives and uphold Sysco's Mission and Values.
Skills and Experience
- Good experience in a Service Desk or similar IT support environment.
- Experience using ServiceNow ITSM workflows.
- Strong customer service, listening, and communication skills.
- Bilingual - English and Swedish (required).
- Detail-oriented with solid judgment and initiative.
- Ability to troubleshoot and resolve technical issues independently.
- Knowledge of Microsoft Office365 and standard network tools.
- Ability to work remotely and as part of a team.
- Familiarity with ITIL principles.
Education and Certifications
- Degree or equivalent experience preferred.
- ITIL V4 / ITSM certification preferred.
- AWS and Microsoft MCSE certifications are a plus.
- Proficient in Microsoft Office365.
Service Desk Analyst - Swedish Speaking in Manchester employer: Sysco
At Sysco, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Service Desk Analyst, you'll benefit from comprehensive training, opportunities for professional growth, and the chance to work in a supportive environment that values your contributions. Located in the UK and Ireland, our team is dedicated to providing top-notch service while ensuring a healthy work-life balance and a commitment to employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst - Swedish Speaking in Manchester
✨Tip Number 1
Get your networking game on! Reach out to current or former employees at Sysco through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common Service Desk scenarios and how you'd handle them. This will help you feel more confident and show that you're ready to tackle the role head-on.
✨Tip Number 3
Show off your bilingual skills! Make sure to highlight your fluency in both English and Swedish during interviews. Being able to communicate effectively in both languages is a huge plus for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Sysco team.
We think you need these skills to ace Service Desk Analyst - Swedish Speaking in Manchester
Some tips for your application 🫡
Show Off Your Language Skills:Since this role is all about being bilingual, make sure to highlight your fluency in both English and Swedish. Use examples from your past experiences where you’ve successfully communicated in both languages, whether it’s through customer service or technical support.
Be Clear and Concise:When filling out your application, keep your language straightforward and to the point. We love a well-structured application that gets straight to the heart of your skills and experiences without unnecessary fluff. Remember, clarity is key!
Tailor Your Experience:Make sure to align your previous experience with the responsibilities listed in the job description. If you've worked with ServiceNow or have IT support experience, shout about it! We want to see how your background fits perfectly with what we’re looking for.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just like we like it!
How to prepare for a job interview at Sysco
✨Brush Up on Your Bilingual Skills
Since this role requires fluency in both English and Swedish, make sure to practice your language skills before the interview. You might be asked to demonstrate your proficiency, so consider preparing a few responses in both languages to show off your abilities.
✨Know Your Service Desk Tools
Familiarise yourself with ServiceNow and any other ITSM tools mentioned in the job description. Be ready to discuss how you've used these tools in past roles, as well as your approach to logging incidents and resolving issues efficiently.
✨Show Off Your Customer Service Skills
This position is all about providing excellent customer service, so think of examples from your previous experience where you went above and beyond for a customer. Be prepared to share specific situations that highlight your communication and problem-solving skills.
✨Understand ITIL Principles
Since familiarity with ITIL principles is preferred, take some time to brush up on these concepts. Be ready to discuss how you’ve applied ITIL practices in your work, and how they can help improve service delivery in a Service Desk environment.
