At a Glance
- Tasks: Lead and motivate a dynamic team of Lead Generation Executives to achieve sales goals.
- Company: Join Brakes, part of Sysco, a leading foodservice business with a fun culture.
- Benefits: Competitive salary, huge discounts on food, generous holiday allowance, and recognition awards.
- Other info: Exciting career growth opportunities and a chance to work with a fantastic team.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: 2+ years in a team manager role, strong communication, and problem-solving skills.
The predicted salary is between 32926 - 32926 £ per year.
We are currently recruiting for a Team Manager to join the Lead Generation team in our Tamworth Contact Centre. As a Brakes Team Manager, you will be responsible for leading and motivating a team of up to 12 Lead Generation Executives. The Team Manager is directly accountable for the recruitment, selection and ongoing performance and development of their team, leading a culture of empowerment where every sales and service opportunity is realised.
Typical responsibilities include:
- Responsible for the direct management and motivation of up to 12 Lead Generation Executives ensuring each individual is fully developed to their maximum potential.
- Support the Operations Manager in delivering the strategic plan for the department, which may include participation in projects as required by the business.
- Support and identify opportunities to improve revenue and customer experience.
- Responsible for sales pipeline prospecting.
- Energise the team to fully participate in incentives and process improvements, ensuring they understand clear goals.
- The role will be a mixture of coaching, advisory, coordinating and delivering.
- Explain goals and objectives clearly and deliver important messages to teams.
- KPIs, aligned to our business objectives, will be set for each Team Manager depending on roles (Sales, Care or Account Management) incorporating sales, service, cost, employee engagement, and customer satisfaction dimensions.
About You:
- You’ll be a natural people person and problem solver with a real drive to deliver results.
- Minimum 2 years experience at team manager or supervisor level, ideally in a contact centre environment managing a sales-based team.
- Results oriented, confident, self-motivated and positive attitude with strong commercial awareness.
- A customer centric approach to business in all dealings with customers, peers, staff and suppliers.
- Ability to proactively give feedback and act on feedback given.
- Champions a coaching culture.
- Computer literacy, confident user of Microsoft Office applications, including Excel, Word, PowerPoint, etc.
- Excellent communication, influencing and negotiation skills, both written and verbal.
- Outstanding planning and organisational skills, with an ability to work under pressure and prioritise in a deadline-driven environment.
- Role model Brakes values at all times.
- An ability to build and maintain good working relationships at all levels.
- Leads, inspires and promotes confidence within a team.
- Exceptional customer handling skills and experience with strong problem-solving capabilities.
Above all, you will be on a mission to deliver the best solution and best experience to your customers, both internal and external.
A competitive salary, huge discount on all sorts of lovely food and award-winning products, generous holiday allowance with the option to purchase more, recognition awards and incentives, pension, real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility, and much more.
There’s a lot on offer, so what are you waiting for?
Outbound Lead Team Manager in London employer: Sysco
Brakes is an exceptional employer, offering a vibrant work culture in the heart of Tamworth where team collaboration and personal growth are at the forefront. With competitive salaries, generous holiday allowances, and extensive career development opportunities within Sysco, the world's leading foodservice business, employees are empowered to thrive while enjoying significant discounts on a range of award-winning products. Join us to lead a motivated team and make a meaningful impact in a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Outbound Lead Team Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Team Manager role.
✨Tip Number 2
Practice makes perfect! Prepare for interviews by doing mock sessions with friends or family. Focus on showcasing your leadership skills and how you can motivate a team of Lead Generation Executives to smash those targets.
✨Tip Number 3
Show off your results! When chatting with potential employers, highlight your past achievements in managing teams and driving sales. Use specific examples to demonstrate how you've empowered your team and improved performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our awesome team!
We think you need these skills to ace Outbound Lead Team Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Outbound Lead Team Manager role. Highlight your experience in managing teams, especially in a contact centre environment, and showcase your results-driven approach. We want to see how you can lead and motivate a team to achieve their goals!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our Lead Generation team. Share specific examples of how you've empowered your team in the past and how you plan to bring that energy to us at StudySmarter.
Show Off Your Communication Skills:Since this role requires excellent communication skills, make sure your application reflects that. Use clear and concise language, and don’t shy away from showcasing your ability to influence and negotiate. We love a good communicator!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll get all the info you need about the role and our company culture. Plus, we can’t wait to see your application come through!
How to prepare for a job interview at Sysco
✨Know Your Team Management Skills
Make sure you can clearly articulate your experience in managing and motivating teams. Prepare specific examples of how you've developed team members and driven results in a sales environment, as this role is all about empowering others.
✨Understand the Company Culture
Research the company’s values and culture. Be ready to discuss how you align with their mission and how you can contribute to creating a positive and engaging work environment for your team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving and coaching abilities. Think of scenarios where you successfully handled challenges or improved team performance, and be prepared to share these stories during the interview.
✨Showcase Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly and confidently. Be ready to demonstrate how you would convey goals and objectives to your team effectively.
