At a Glance
- Tasks: Lead and motivate a dynamic team of Lead Generation Executives to achieve sales goals.
- Company: Join Sysco, the world's leading foodservice business with a vibrant culture.
- Benefits: Competitive salary, generous discounts, holiday allowance, and recognition awards.
- Other info: Exciting career growth opportunities and a supportive training environment.
- Why this job: Make a real impact while developing your leadership skills in a fun environment.
- Qualifications: 2+ years in a team manager role, ideally in a contact centre with sales experience.
The predicted salary is between 32926 - 32926 £ per year.
We are currently recruiting for a Team Manager to join the Lead Generation team in our Tamworth Contact Centre. As a Team Manager, you will be responsible for leading and motivating a team of up to 12 Lead Generation Executives. The Team Manager is directly accountable for the recruitment, selection and ongoing performance and development of their team, leading a culture of empowerment where every sales and service opportunity is realised.
Typical responsibilities include:
- Responsible for the direct management and motivation of up to 12 Lead Generation Executives ensuring each individual is fully developed to their maximum potential.
- Support the Operations Manager in delivering the strategic plan for the department, which may include participation in projects as required by the business.
- Support and identify opportunities to improve revenue and customer experience.
- Responsible for sales pipeline prospecting.
- Energise the team to fully participate in incentives and process improvements, ensuring they understand clear goals.
- The role will be a mixture of coaching, advisory, coordinating and delivering.
- Explain goals and objectives clearly and deliver important messages to teams.
- KPIs, aligned to our business objectives, will be set for each Team Manager depending on roles (Sales, Care or Account Management) incorporating sales, service, cost, employee engagement, customer satisfaction dimensions.
About You:
- You’ll be a natural people person and problem solver with a real drive to deliver results.
- Minimum 2 years experience at team manager or supervisor level, ideally in a contact centre environment managing a sales-based team.
- Results oriented, confident, self-motivated and positive attitude with strong commercial awareness.
- A customer centric approach to business in all dealings with customers, peers, staff and suppliers.
- Ability to proactively give feedback and act on feedback given.
- Champions a coaching culture.
- Computer literacy, confident user of Microsoft Office applications, Excel, Word, PowerPoint etc.
- Excellent communication, influencing and negotiation skills, both written and verbal.
- Outstanding planning and organisational skills, with an ability to work under pressure and prioritise in a deadline driven environment.
- Role model company values at all times.
- An ability to build and maintain good working relationships at all levels.
- Leads, inspires and promotes confidence within a team.
- Exceptional customer handling skills and experience with strong problem solving capabilities.
Above all, you will be on a mission to deliver the best solution and best experience to your customers, both internal and external.
We offer a competitive salary, huge discounts on all sorts of lovely food and award-winning products, generous holiday allowance with the option to purchase more, recognition awards and incentives, pension, real career opportunities, and much more.
There’s a lot on offer, so what are you waiting for?
New Business Prospecting Team Manager in London employer: Sysco
At Brakes, we pride ourselves on being an exceptional employer, offering a vibrant work culture in our Tamworth Contact Centre where teamwork and empowerment are at the heart of what we do. With competitive salaries, generous holiday allowances, and extensive career development opportunities within Sysco, the world's leading foodservice business, we ensure that our employees thrive both personally and professionally while enjoying fantastic discounts on our award-winning products. Join us to be part of a supportive team that values your contributions and celebrates success together!
StudySmarter Expert Advice🤫
We think this is how you could land New Business Prospecting Team Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that dream job.
✨Tip Number 2
Practice makes perfect! Before any interview, do some mock interviews with friends or family. This will help you get comfortable with answering questions and showcasing your skills. Plus, it’s a great way to get feedback on your delivery.
✨Tip Number 3
Show your passion! When you’re in an interview, let your enthusiasm for the role shine through. Talk about why you want to work with us at Brakes and how you can contribute to the team. A genuine interest can set you apart from other candidates.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you’re keen and professional. Plus, it gives you another chance to reiterate why you’re the perfect fit for the Team Manager role.
We think you need these skills to ace New Business Prospecting Team Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Team Manager role. Highlight your experience in managing teams, especially in a contact centre environment, and showcase your results-driven approach. We want to see how you've empowered your team and achieved targets!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've motivated teams and improved performance. Remember, we love a good story that shows your passion for leading people!
Showcase Your Skills:Don’t forget to highlight your communication and problem-solving skills in your application. We’re looking for someone who can influence and negotiate effectively, so give us examples of how you’ve done this in the past. Be confident and let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and our amazing company culture there. So, what are you waiting for? Get your application in!
How to prepare for a job interview at Sysco
✨Know Your Team Dynamics
Before the interview, take some time to understand what makes a successful team in a lead generation environment. Think about how you can motivate and develop your team of Lead Generation Executives. Be ready to share specific examples of how you've done this in the past.
✨Showcase Your Coaching Skills
As a Team Manager, you'll need to demonstrate your ability to coach and empower your team. Prepare to discuss your coaching style and provide examples of how you've helped team members achieve their goals. Highlight any training or development initiatives you've led.
✨Understand the Business Objectives
Familiarise yourself with the company's strategic plan and how the Lead Generation team fits into it. Be prepared to discuss how you would align your team's KPIs with the overall business objectives. This shows that you're not just focused on individual performance but also on contributing to the bigger picture.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and decision-making skills. Think about challenges you've faced in previous roles and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
