At a Glance
- Tasks: Lead and motivate a dynamic team of Lead Generation Executives to achieve sales goals.
- Company: Join a leading foodservice business with a fun and supportive culture.
- Benefits: Competitive salary, generous discounts, holiday allowance, and recognition awards.
- Other info: Exciting career growth opportunities within a global company.
- Why this job: Make a real impact while developing your leadership skills in a vibrant environment.
- Qualifications: 2+ years in a team manager role, ideally in a contact centre with sales experience.
The predicted salary is between 32926 - 40000 £ per year.
Working Monday to Friday 37.5 hours with a salary of £32,926 plus a competitive bonus structure.
We are currently recruiting for a Team Manager to join the Lead Generation team in our Tamworth Contact Centre. As a Team Manager, you will be responsible for leading and motivating a team of up to 12 Lead Generation Executives. The Team Manager is directly accountable for the recruitment, selection, and ongoing performance and development of their team, leading a culture of empowerment where every sales and service opportunity is realised.
We will provide you with all the training and support that you need, and you will be a valuable member of the team, contributing to the success of our business whilst working with a great team of people and having fun along the way!
Typical responsibilities include:
- Responsible for the direct management and motivation of up to 12 Lead Generation Executives ensuring each individual is fully developed to their maximum potential.
- Support the Operations Manager in delivering the strategic plan for the department, which may include participation in projects as required by the business.
- Support and identify opportunities to improve revenue and customer experience.
- Energise the team to fully participate in incentives and process improvements, ensuring they understand clear goals.
- The role will be a mixture of coaching, advisory, coordinating, and delivering.
- Explain goals and objectives clearly and deliver important messages to teams.
- KPIs, aligned to our business objectives, will be set for each Team Manager depending on roles (Sales, Care or Account Management) incorporating sales, service, cost, employee engagement, and customer satisfaction dimensions.
About You:
- You’ll be a natural people person and problem solver with a real drive to deliver results.
- Minimum 2 years experience at team manager or supervisor level, ideally in a contact centre environment managing a sales-based team.
- Results oriented, confident, self-motivated, and positive attitude with strong commercial awareness.
- A customer-centric approach to business in all dealings with customers, peers, staff, and suppliers.
- Ability to proactively give feedback and act on feedback given.
- Champions a coaching culture.
- Computer literacy, confident user of Microsoft Office applications (Excel, Word, PowerPoint, etc.).
- Excellent communication, influencing, and negotiation skills, both written and verbal.
- Outstanding planning and organisational skills, with an ability to work under pressure and prioritise in a deadline-driven environment.
- Role model Brakes values at all times.
- An ability to build and maintain good working relationships at all levels.
- Leads, inspires, and promotes confidence within a team.
- Exceptional customer handling skills and experience with strong problem-solving capabilities.
- Above all, you will be on a mission to deliver the best solution and best experience to your customers, both internal and external.
A competitive salary, huge discount on all sorts of lovely food and award-winning products, generous holiday allowance with the option to purchase more, recognition awards and incentives, pension, and real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility.
And much more. There’s a lot on offer, so what are you waiting for?
Lead Generation Team Manager in London employer: Sysco
Brakes is an exceptional employer, offering a vibrant work culture in the heart of Tamworth where team collaboration and personal growth are at the forefront. With competitive salaries, generous holiday allowances, and unique benefits like discounts on award-winning products, employees are empowered to thrive both personally and professionally. Join us to lead a motivated team, enjoy career development opportunities, and contribute to our mission of delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Generation Team Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Lead Generation Team Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to team management and lead generation. We recommend doing mock interviews with friends or family to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've motivated teams or improved performance in previous roles. This will help you stand out as the perfect fit for the Team Manager position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Lead Generation Team Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Lead Generation Team Manager role. Highlight your experience in managing teams, especially in a contact centre environment, and showcase any relevant achievements that align with the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for leading teams and driving results. Mention specific examples of how you've motivated teams in the past and how you can bring that energy to our team at StudySmarter.
Showcase Your Skills:Don’t forget to highlight your skills in communication, problem-solving, and customer service. These are key for the role, so provide examples of how you've used these skills effectively in previous positions.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Sysco
✨Know Your Team Management Skills
Make sure you can clearly articulate your experience in managing and motivating teams. Prepare examples of how you've developed team members and driven performance, as this role is all about leading a group of Lead Generation Executives.
✨Understand the Business Objectives
Familiarise yourself with the company's strategic goals and how the Lead Generation team contributes to them. Be ready to discuss how you can support these objectives and improve revenue and customer experience.
✨Showcase Your Coaching Abilities
Since the role involves coaching and developing others, think of specific instances where you've successfully coached someone to achieve their goals. Highlight your approach to giving and receiving feedback, as this will be crucial in fostering a positive team culture.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle customer interactions. Prepare scenarios where you've resolved conflicts or improved customer satisfaction, as these experiences will demonstrate your fit for the role.
