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- Tasks: Support Salesforce operations, manage queries, and drive continuous improvement across EU markets.
- Company: Join Sysco, a leading company with a focus on collaboration and innovation.
- Benefits: Access your earnings early, flexible time off, health support, and exclusive discounts.
- Other info: Remote work available within the UK or EU, with opportunities for career growth.
- Why this job: Make an impact by optimising Salesforce for diverse teams in a fast-paced environment.
- Qualifications: Experience with Salesforce, strong communication skills, and a passion for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
As the Salesforce CRM Executive at Sysco, you will play a key role in supporting the day-to-day operational use of Salesforce across our EU business, ensuring smooth system performance, strong user adoption, and continuous improvement of our CRM processes. You will be responsible for managing BAU queries, supporting change requests, and contributing to the ongoing development of Salesforce through testing, training, and minor configuration work. Working closely with Business Analysts, Cloud Owners, and stakeholders across multiple EU markets, you will help ensure that Salesforce is used effectively, consistently, and in line with EU governance standards. This role is ideal for someone who enjoys problem-solving, collaborating with diverse teams, and driving operational excellence within a fast-paced environment. This position offers a remote working arrangement from anywhere within the UK or EU and occasional travel will be required.
Responsibilities
- Manage all business user queries within agreed SLAs, including support requests, change requests, and incident resolution.
- Collaborate with the EU Development Team and wider Tech teams when escalation or technical input is required.
- Monitor BAU KPIs to ensure strong adoption and consistent use of Salesforce across EU markets.
- Maintain accurate documentation for all relevant clouds and processes.
- Identify opportunities to improve Salesforce processes, configurations, and ways of working.
- Support CRM governance processes, including prioritisation and adherence to agreed methodologies.
- Carry out minor Salesforce configurations to support business needs and system enhancements.
- Ensure all changes follow established change-management processes.
- Work with Business Analysts and Cloud Owners to gather feedback and elicit requirements from business functions.
- Support testing, training, deployment, and embedding of new Salesforce features and cloud deliverables.
- Coordinate and deliver communications, demos, and training sessions for business users.
- Support the engagement and communication with CRM Super Users across EU.
About You
To be successful in this role, you'll bring previous experience working with Salesforce in a multi-functional environment, ideally within a large or complex organisation. You'll have strong customer service skills, excellent communication abilities, and a passion for helping users get the most out of the platform. You'll have:
- Hands-on Salesforce experience, with Salesforce Administrator Certification desirable.
- Experience working in Agile environments, including user story writing and sprint ceremonies.
- Strong organisational skills and the ability to thrive in a busy, fast-paced setting.
- A solid understanding of Salesforce capabilities and the ability to match business needs to platform solutions.
- Desirable experience with Jira, Signavio, Office applications, or D365.
You'll be someone who enjoys solving problems, supporting colleagues, and contributing to the continuous improvement of a business-critical platform used across Sales, Service, and Marketing teams.
What you'll receive
- Early Access to Your Earnings: Use our dedicated Wage Stream app to access your earned salary whenever you need it, helping you manage your finances with ease and confidence.
- Flexible Time Off: Take advantage of the option to purchase additional annual leave.
- Comprehensive Wellbeing & Health Support: Benefit from our Employee Assistance Programme, offering confidential mental health support, 24/7 GP appointments, physiotherapy, flu vaccinations, eye tests and a wide range of health services for you and your family.
- Competitive Pension Scheme: Secure your future with our robust pension plan designed to help you plan long term.
- Life Assurance: Peace of mind with life assurance coverage designed to protect you and your loved ones.
- Exclusive Discounts: Enjoy access to Sysco Perks, where you'll find discounts on everything from gym memberships to your weekly grocery shop.
- Special Sysco Product Discounts: Get the chance to purchase our food products at significantly reduced prices.
- Free Mortgage Advice: Navigate the property market with confidence thanks to complimentary expert mortgage guidance.
- Enhanced Family-Friendly Leave: Our policies support you through important life moments, offering greater flexibility and care for you and your family.
CRM Executive in London employer: Sysco
Contact Detail:
Sysco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Executive in London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local events. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your Salesforce expertise. This gives potential employers a taste of what you can do beyond your CV.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to CRM and Salesforce. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace CRM Executive in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the CRM Executive role. Highlight your Salesforce experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit. Don’t forget to mention your problem-solving skills and teamwork experience!
Showcase Your Salesforce Knowledge: Since this role revolves around Salesforce, make sure to showcase your hands-on experience with the platform. Mention any certifications or specific projects you've worked on that demonstrate your expertise.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Sysco
✨Know Your Salesforce Stuff
Make sure you brush up on your Salesforce knowledge before the interview. Be ready to discuss your hands-on experience, any certifications you have, and how you've used Salesforce in previous roles. This will show that you're not just familiar with the platform but can also leverage it effectively.
✨Showcase Your Problem-Solving Skills
Since this role involves managing queries and supporting users, think of specific examples where you've solved problems or improved processes in a CRM environment. Prepare to share these stories during the interview to demonstrate your ability to handle challenges and drive operational excellence.
✨Engage with Stakeholders
Highlight your experience working with diverse teams and stakeholders. Be prepared to discuss how you've gathered feedback, elicited requirements, and communicated effectively with different functions. This will show that you can collaborate well and support user engagement across various markets.
✨Understand Agile Methodologies
Familiarise yourself with Agile practices, especially if you've worked in such environments before. Be ready to talk about your experience with user story writing and sprint ceremonies, as this will demonstrate your adaptability and understanding of modern project management techniques.