At a Glance
- Tasks: Provide top-notch support to Sysco users and resolve IT issues.
- Company: Join Sysco, a leading foodservice distributor with a vibrant team culture.
- Benefits: Enjoy competitive pay, flexible working options, and ongoing training.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Be the go-to tech hero for your colleagues while enhancing your skills.
- Qualifications: Fluent in English and Swedish, with a knack for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You will log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation.
This is a bilingual position where we are looking for fluent speaking/writing of English and Swedish.
Key Responsibilities
- Address and resolve non-major incidents and service requests, logging all activity in ServiceNow.
- Deliver excellent customer service and professional support.
- Escalate or reassign unresolved incidents to appropriate teams.
- Analyse and resolve hardware/software issues using standard tools and methods.
- Document case details clearly in ServiceNow, including steps taken and customer impact.
- Meet/exceed defined performance metrics including CSat and QA standards.
- Continuously build knowledge of company-specific products and services.
- Create/update knowledge articles to support First Call Resolution and self-service.
- Participate in after-hours and on-call rotations to ensure 24/7 support coverage.
- Complete training objectives and uphold Sysco's Mission and Values.
Skills and Experience
- Good experience in a Service Desk or similar IT support environment.
- Experience using ServiceNow ITSM workflows.
- Strong customer service, listening, and communication skills.
- Bilingual - English and Swedish (required).
- Detail-oriented with solid judgment and initiative.
- Ability to troubleshoot and resolve technical issues independently.
- Knowledge of Microsoft Office365 and standard network tools.
- Ability to work remotely and as part of a team.
- Familiarity with ITIL principles.
Education and Certifications
- Degree or equivalent experience preferred.
- ITIL V4 / ITSM certification preferred.
- AWS and Microsoft MCSE certifications are a plus.
- Proficient in Microsoft Office365.
Service Desk Analyst - Swedish Speaking in Liverpool employer: Sysco
At Sysco, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Service Desk Analyst, you'll benefit from comprehensive training and development opportunities, ensuring your professional growth while working in a supportive environment that values diversity and inclusion. Located in the UK and Ireland, our team enjoys flexible working arrangements and a commitment to maintaining a healthy work-life balance, making Sysco a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst - Swedish Speaking in Liverpool
✨Tip Number 1
Get your networking game on! Reach out to current or former employees at Sysco through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common Service Desk scenarios and how you'd handle them. This will help you feel more confident and show that you're ready to tackle the role head-on.
✨Tip Number 3
Show off your bilingual skills! Make sure to highlight your fluency in both English and Swedish during interviews. Being able to communicate effectively in both languages is a huge plus for this role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Sysco team!
We think you need these skills to ace Service Desk Analyst - Swedish Speaking in Liverpool
Some tips for your application 🫡
Show Off Your Language Skills:Since this role is all about being bilingual, make sure to highlight your fluency in both English and Swedish. Use examples from your past experiences where you’ve successfully communicated in both languages.
Tailor Your CV:Don’t just send out the same CV for every job. Tailor it to match the Service Desk Analyst role by emphasising your experience in IT support and customer service. We want to see how your skills fit perfectly with what we’re looking for!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points for your achievements and responsibilities to make it easy for us to read. Remember, we love a well-organised application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from us during the process.
How to prepare for a job interview at Sysco
✨Brush Up on Your Bilingual Skills
Since this role requires fluency in both English and Swedish, make sure to practice your language skills before the interview. You might be asked to demonstrate your proficiency, so consider preparing a few responses in both languages to show off your abilities.
✨Know Your ServiceNow Inside Out
Familiarise yourself with ServiceNow ITSM workflows, as this is crucial for the role. Be ready to discuss how you've used it in past experiences or how you would approach logging and resolving incidents using the platform.
✨Show Off Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in previous roles. Think about specific situations where you resolved issues effectively and maintained a positive attitude, as this will resonate well with the interviewers.
✨Understand ITIL Principles
Since familiarity with ITIL principles is mentioned in the job description, take some time to brush up on these concepts. Be prepared to discuss how you’ve applied ITIL practices in your work, as this will demonstrate your understanding of industry standards.
