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- Tasks: Provide tech support and ensure smooth IT operations across various sites.
- Company: Join Sysco, a leader in technology services with a focus on customer satisfaction.
- Benefits: Competitive pay, career development opportunities, and a dynamic work environment.
- Other info: Opportunity for professional growth and hands-on experience in IT infrastructure.
- Why this job: Be part of a team that ensures top-notch tech experiences for users.
- Qualifications: Customer service experience in tech and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.
Sysco are currently recruiting for an onsite Services Engineer to join the Belfast, Ireland Technology team reporting to the Services Engineer Manager. This position will be responsible for delivering Sysco technology services support located at sites within their designated region. The primary responsibilities of this position are related to the ongoing support of technology in the field to include, but not limited to workstations, output devices (Printers and Multifunction Printers), software license compliance, security compliance, and hands-on support of IT infrastructure in the field in an overall objective to ensure a consistent technology experience across their region.
Key Accountabilities & Responsibilities:
- Provide technical support to Sysco operating sites across the designated region.
- Ensure adherence to IT standards and provide the highest level of overall customer satisfaction.
- Assist in ensuring accurate inventory of IT assets across their region.
- Responsible for keeping business and IT management informed and escalating impactful issues on a timely basis as required.
- Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning.
- Maintain documentation of support related issues. Responsible for their continual improvement including uptake of training opportunities for professional and career development.
- Participate in Agile daily standups, backlog and work in progress.
About you:
To be successful in this role you will have considerable customer service experience in Computer Technology and be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Office 365, MacOS, VMWare Workspace One and other desktop software. You will be able to use remote support tools to troubleshoot remote computer devices and must be available for after hour support and weekend on-call support as needed.
You will be a resourceful, reliable and trustworthy person who is accurate with numbers and able to use mathematical formulas within spreadsheets with excellent communication skills (both written and verbal), organisational, presentation and problem-solving skills.
Services Engineer in Kingston upon Hull employer: Sysco
Contact Detail:
Sysco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Engineer in Kingston upon Hull
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend tech meetups, and connect with Sysco employees on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Prepare a mini portfolio or a presentation that highlights your technical troubleshooting successes. Bring it along to interviews or share it during networking events to make a lasting impression.
✨Tip Number 3
Practice makes perfect! Get comfortable with common interview questions related to customer service and technical support. Role-play with a friend or use online resources to refine your answers and boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining our awesome team at Sysco!
We think you need these skills to ace Services Engineer in Kingston upon Hull
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing your application, make sure to read the job description thoroughly. We want to see that you understand what we're looking for in a Services Engineer, so highlight your relevant experience and skills that match the role.
Show Off Your Technical Skills: This role is all about tech support, so don’t hold back! We want to know about your experience with desktop and laptop troubleshooting, as well as any software you’re familiar with. Be specific about your skills with Microsoft Windows, Office 365, and other tools mentioned in the job description.
Highlight Your Customer Service Experience: Since this position involves a lot of customer interaction, make sure to showcase your customer service experience. We love candidates who can demonstrate their ability to provide top-notch support and ensure customer satisfaction, so share some examples!
Apply Through Our Website: Once you’ve polished your application, head over to our website to submit it. We prefer applications through our site, as it helps us keep everything organised and ensures your application gets the attention it deserves. Good luck!
How to prepare for a job interview at Sysco
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around desktop and laptop troubleshooting, Microsoft Windows, Office 365, and MacOS. Sysco will be looking for someone who can demonstrate their proficiency in these areas, so be ready to discuss specific examples of how you've tackled tech issues in the past.
✨Showcase Your Customer Service Skills
Since this role heavily involves customer interaction, prepare to share experiences where you've provided excellent customer service. Think about times when you went above and beyond to help a client or resolved a tricky situation. This will show that you understand the importance of customer satisfaction in a tech support role.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. Practice how you would handle common IT support situations, such as troubleshooting a printer issue or managing a software compliance problem. This will help you demonstrate your problem-solving skills and ability to think on your feet.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the team, the technology they use, and their approach to customer service. This not only shows your interest in the role but also helps you gauge if Sysco is the right fit for you.