At a Glance
- Tasks: Manage IT change requests and ensure smooth delivery of IT services.
- Company: Join a leading foodservice business with a focus on innovation.
- Benefits: Competitive salary, generous holiday allowance, and hybrid working options.
- Other info: Great career progression opportunities and exciting perks like discounts on food and cinema tickets.
- Why this job: Be a key player in improving IT processes and reducing operational risks.
- Qualifications: 6+ years in IT Change Management and strong ITIL knowledge required.
The predicted salary is between 63000 - 77000 £ per year.
We are seeking an experienced IT Change Analyst to oversee the IT change lifecycle, ensuring changes are implemented effectively, efficiently, and with minimal risk to the business. Working closely with cross-functional teams, you will be responsible for managing and assessing change requests, conducting risk and impact analysis, supporting governance activities, and driving continuous improvement across change management processes.
It’s essential to be fluent in French and English for this position. This role is offering a hybrid working contract with 3 days per week in either the Ashford office or Hemel Hempstead office, and as such a good degree of self-motivation and flexibility is required.
The successful candidate will play a key role in facilitating Change Advisory Board (CAB) meetings, ensuring compliance with change management policies and audit requirements, and collaborating with service owners and technical teams to improve change success rates while reducing emergency changes. You will also support and enhance Change Enablement, Release and Deployment Management practices, helping to ensure the smooth delivery of IT services across the organisation.
To be successful in this role, you will have at least six years’ experience in IT Change Management or Change Enablement, together with a strong understanding of ITIL principles, particularly Change Enablement and Release and Deployment Management. You will possess proven experience in risk assessment, impact analysis, and configuration management, as well as excellent stakeholder management, communication, analytical, and problem-solving skills. Experience working with enterprise service management platforms such as ServiceNow would be advantageous.
Applicants should hold a degree in Information Technology, Computer Science, or a related discipline, along with an ITIL v4 Foundation certification. A cloud-based certification in AWS, Microsoft Azure, or Google Cloud Platform is highly desirable.
This is an excellent opportunity for a change management professional with expertise in ITIL, cloud technologies, change enablement, and release management to play a pivotal role in maintaining governance, reducing operational risk, and supporting successful IT service delivery.
What we offer:
- A competitive salary
- Generous holiday allowance, with option to purchase 5 additional holiday days
- Pension scheme
- Hybrid working contract
- Huge discounts on all sorts of lovely food and award-winning products through our staff shop
- Discounts on Cinema tickets, shopping and earn cashback on purchases with Sysco Perks
- Recognition awards and Incentives
- Career progression opportunities - being part of the Sysco group, the world’s leading foodservice business, opens up a world of possibility
IT Change Analyst employer: Sysco
Fresh Direct is an exceptional employer, offering a supportive work culture that values teamwork and dedication. With competitive salaries and a structured schedule, employees enjoy a healthy work-life balance while benefiting from opportunities for professional growth within the leading foodservice company, Sysco. Located in Wigan, our team members appreciate the community spirit and commitment to quality that defines our operations.
StudySmarter Expert Advice🤫
We think this is how you could land IT Change Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sysco values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sysco might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sysco!
✨Direct Apply to Sysco
Let's not forget to apply directly through the Sysco website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Change Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sysco.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sysco. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sysco
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
