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- Tasks: Provide tech support and ensure smooth IT operations across various sites.
- Company: Join Sysco's innovative technology team in Belfast.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Make a real difference in tech support while developing your skills.
- Qualifications: Customer service experience and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.
Sysco are currently recruiting for an onsite Services Engineer to join the Belfast, Ireland Technology team reporting to the Services Engineer Manager. This position will be responsible for delivering Sysco technology services support located at sites within their designated region. The primary responsibilities of this position are related to the ongoing support of technology in the field to include, but not limited to workstations, output devices (Printers and Multifunction Printers), software license compliance, security compliance, and hands-on support of IT infrastructure in the field in an overall objective to ensure a consistent technology experience across their region.
Key Accountabilities & Responsibilities:- Provide technical support to Sysco operating sites across the designated region.
- Ensure adherence to IT standards and provide the highest level of overall customer satisfaction.
- Assist in ensuring accurate inventory of IT assets across their region.
- Responsible for keeping business and IT management informed and escalating impactful issues on a timely basis as required.
- Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning.
- Maintain documentation of support related issues.
- Responsible for their continual improvement including uptake of training opportunities for professional and career development.
- Participate in Agile daily standups, backlog and work in progress.
About you:
To be successful in this role you will have considerable customer service experience in Computer Technology and be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Office 365, MacOS, VMWare Workspace One and other desktop software. You will be able to use remote support tools to troubleshoot remote computer devices and must be available for after hour support and weekend on-call support as needed. You will be a resourceful, reliable and trustworthy person who is accurate with numbers and able to use mathematical formulas within spreadsheets with excellent communication skills (both written and verbal), organisational, presentation and problem-solving skills.
Services Engineer in Ipswich employer: Sysco
Contact Detail:
Sysco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Engineer in Ipswich
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend tech meetups, and connect with Sysco employees on LinkedIn. You never know who might give you the inside scoop on job openings or even refer you directly!
✨Tip Number 2
Show off your skills! If you’ve got a knack for troubleshooting or tech support, consider creating a portfolio or a blog where you share tips and tricks. This not only showcases your expertise but also makes you memorable to potential employers.
✨Tip Number 3
Prepare for the interview like it’s a tech challenge! Research common interview questions for Services Engineers and practice your responses. Be ready to demonstrate your problem-solving skills with real-life examples from your experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Services Engineer in Ipswich
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. We want to see that you understand what’s expected of you as a Services Engineer and how your skills align with the role.
Tailor Your CV and Cover Letter: When applying, don’t just send a generic CV. We love it when candidates tailor their applications to highlight relevant experience in customer service and technical troubleshooting. Show us how you fit the bill!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers and team members, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we’re all about that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Sysco
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around desktop and laptop troubleshooting, Microsoft Windows, Office 365, and any other relevant software mentioned in the job description. Being able to discuss specific issues you've resolved in the past will show your expertise.
✨Showcase Your Customer Service Skills
Since this role heavily relies on customer satisfaction, prepare examples of how you've provided excellent support in previous positions. Think about times when you went above and beyond to help a client or resolved a tricky issue quickly.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to IT support. Practice responding to scenarios where you need to troubleshoot a problem or manage a difficult customer. This will demonstrate your problem-solving skills and ability to think on your feet.
✨Highlight Your Teamwork and Agile Experience
Since the role involves participating in Agile standups and collaboration, be prepared to discuss your experience working in teams and any Agile methodologies you've used. Share how you contribute to team goals and adapt to changing priorities.