At a Glance
- Tasks: Provide top-notch support to Sysco users and resolve IT issues.
- Company: Join a leading foodservice distributor with a commitment to excellence.
- Benefits: Full-time role with competitive pay, remote work options, and career growth.
- Other info: Dynamic team environment with opportunities for continuous learning.
- Why this job: Be the first point of contact and make a real difference in user experience.
- Qualifications: Fluent in English and Swedish, with IT support experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
To be considered for an interview, please make sure your application is full in line with the job specs as found below.
UK and Ireland
Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You will log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation.
This is a bilingual position where we are looking for fluent speaking/writing of English and Swedish.
Key Responsibilities
- Address and resolve non-major incidents and service requests, logging all activity in ServiceNow.
- Deliver excellent customer service and professional support.
- Escalate or reassign unresolved incidents to appropriate teams.
- Analyse and resolve hardware/software issues using standard tools and methods.
- Document case details clearly in ServiceNow, including steps taken and customer impact.
- Meet/exceed defined performance metrics including CSat and QA standards.
- Continuously build knowledge of company-specific products and services.
- Create/update knowledge articles to support First Call Resolution and self-service.
- Participate in after-hours and on-call rotations to ensure 24/7 support coverage.
- Complete training objectives and uphold Sysco's Mission and Values.
Skills and Experience
- Good experience in a Service Desk or similar IT support environment.
- Experience using ServiceNow ITSM workflows.
- Strong customer service, listening, and communication skills.
- Bilingual - English and Swedish (required).
- Detail-oriented with solid judgment and initiative.
- Ability to troubleshoot and resolve technical issues independently.
- Knowledge of Microsoft Office365 and standard network tools.
- Ability to work remotely and as part of a team.
- Familiarity with ITIL principles.
Education and Certifications
- Degree or equivalent experience preferred.
- ITIL V4 / ITSM certification preferred.
- AWS and Microsoft MCSE certifications are a plus.
- Proficient in Microsoft Office365.
Service Desk Analyst - Swedish Speaking in Hockley employer: Sysco
At Sysco, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Service Desk Analyst, you'll benefit from comprehensive training, opportunities for professional growth, and the chance to work in a supportive environment that values your contributions. Located in the UK and Ireland, our team is dedicated to providing top-notch service while ensuring a healthy work-life balance and a commitment to employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst - Swedish Speaking in Hockley
✨Tip Number 1
Get to know the company! Research Sysco and understand their mission and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your Swedish! Since this role requires bilingual skills, brush up on your language abilities. Try having mock interviews or conversations in Swedish to boost your confidence.
✨Tip Number 3
Prepare for common Service Desk scenarios. Think about how you would handle specific incidents or service requests. Being ready with examples will make you stand out during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining Sysco's Service Desk team.
We think you need these skills to ace Service Desk Analyst - Swedish Speaking in Hockley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Desk Analyst role. Highlight your experience in IT support, especially with ServiceNow and any bilingual skills you have. We want to see how your background fits perfectly with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can help us deliver excellent customer service. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills:Since this role requires strong communication skills, make sure your application reflects that. Use clear and professional language, and don’t forget to showcase your bilingual abilities in both English and Swedish. We’re keen to see how well you can articulate your thoughts!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at Sysco
✨Know Your Stuff
Make sure you brush up on your knowledge of ServiceNow and ITIL principles. Familiarise yourself with common hardware and software issues, as well as the tools you'll be using. This will help you answer technical questions confidently.
✨Show Off Your Bilingual Skills
Since this role requires fluency in both English and Swedish, practice speaking and writing in both languages. Be prepared to demonstrate your language skills during the interview, as effective communication is key in a Service Desk role.
✨Customer Service is Key
Prepare examples of how you've delivered excellent customer service in previous roles. Think about specific situations where you resolved issues or went above and beyond for a customer. This will show that you understand the importance of customer satisfaction.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Practice answering questions like how you would handle a non-critical incident or escalate an issue. This will demonstrate your ability to think on your feet and maintain high service quality.
