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- Tasks: Provide tech support and ensure smooth IT operations across various sites.
- Company: Join Sysco, a leader in technology services with a focus on customer satisfaction.
- Benefits: Competitive pay, training opportunities, and a chance to grow your tech skills.
- Other info: Flexible hours with opportunities for professional development and career growth.
- Why this job: Be part of a dynamic team making a real difference in tech support.
- Qualifications: Customer service experience and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.
Sysco are currently recruiting for an onsite Services Engineer to join the Belfast, Ireland Technology team reporting to the Services Engineer Manager. This position will be responsible for delivering Sysco technology services support located at sites within their designated region. The primary responsibilities of this position are related to the ongoing support of technology in the field to include, but not limited to workstations, output devices (Printers and Multifunction Printers), software license compliance, security compliance, and hands-on support of IT infrastructure in the field in an overall objective to ensure a consistent technology experience across their region.
Key Accountabilities & Responsibilities:- Provide technical support to Sysco operating sites across the designated region.
- Ensure adherence to IT standards and provide the highest level of overall customer satisfaction.
- Assist in ensuring accurate inventory of IT assets across their region.
- Responsible for keeping business and IT management informed and escalating impactful issues on a timely basis as required.
- Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning.
- Maintain documentation of support related issues.
- Responsible for their continual improvement including uptake of training opportunities for professional and career development.
- Participate in Agile daily standups, backlog and work in progress.
About you:
To be successful in this role you will have considerable customer service experience in Computer Technology and be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Office 365, MacOS, VMWare Workspace One and other desktop software. You will be able to use remote support tools to troubleshoot remote computer devices and must be available for after hour support and weekend on-call support as needed. You will be a resourceful, reliable and trustworthy person who is accurate with numbers and able to use mathematical formulas within spreadsheets with excellent communication skills (both written and verbal), organisational, presentation and problem-solving skills.
Services Engineer in Hemel Hempstead employer: Sysco
Contact Detail:
Sysco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Engineer in Hemel Hempstead
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend tech meetups, and connect with Sysco employees on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Prepare a mini portfolio or a project showcase that highlights your technical troubleshooting abilities and customer service experience. Bring it along to interviews to demonstrate what you can do.
✨Tip Number 3
Practice makes perfect! Get comfortable with common interview questions related to IT support and customer service. Role-play with a friend or use online resources to refine your answers and boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining the Sysco team and making a real impact in the tech world.
We think you need these skills to ace Services Engineer in Hemel Hempstead
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing your application, make sure to read the job description thoroughly. We want to see that you understand what we're looking for in a Services Engineer, so highlight your relevant experience and skills that match the role.
Show Off Your Technical Skills: This role is all about tech support, so don’t hold back! We love seeing candidates who can demonstrate their troubleshooting skills with desktop and laptop computers, as well as familiarity with software like Microsoft Windows and Office 365. Make sure to include specific examples in your application.
Keep It Professional Yet Personal: While we appreciate a friendly tone, remember to keep your application professional. Share your passion for technology and customer service, but also let your personality shine through. We want to get a sense of who you are beyond just your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re proactive and keen to join our team!
How to prepare for a job interview at Sysco
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around desktop and laptop troubleshooting, Microsoft Windows, Office 365, and any other software mentioned in the job description. Be ready to discuss specific scenarios where you've successfully resolved tech issues.
✨Showcase Your Customer Service Skills
Since this role heavily involves customer interaction, prepare examples that highlight your customer service experience. Think of times when you went above and beyond to ensure customer satisfaction, as this will resonate well with the interviewers.
✨Be Ready for Real-World Scenarios
Expect to face situational questions or even practical tests during the interview. Prepare by thinking through common tech problems and how you would approach solving them, especially in a field support context.
✨Demonstrate Your Organisational Skills
With responsibilities like maintaining accurate asset inventories and documentation, it’s crucial to show that you can stay organised. Bring examples of how you've managed multiple tasks or projects effectively in the past.