At a Glance
- Tasks: Provide top-notch support to Sysco users via phone, chat, and portal.
- Company: Join Sysco, a leader in foodservice distribution with a vibrant team culture.
- Benefits: Enjoy competitive pay, flexible working options, and ongoing training opportunities.
- Other info: Dynamic role with opportunities for growth and development in a supportive environment.
- Why this job: Be the first point of contact and make a real difference in user experience.
- Qualifications: Fluent in English and Swedish, with experience in IT support and customer service.
The predicted salary is between 30000 - 40000 £ per year.
Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You will log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation.
This is a bilingual position where we are looking for fluent speaking/writing of English and Swedish.
Key Responsibilities
- Address and resolve non-major incidents and service requests, logging all activity in ServiceNow.
- Deliver excellent customer service and professional support.
- Escalate or reassign unresolved incidents to appropriate teams.
- Analyse and resolve hardware/software issues using standard tools and methods.
- Document case details clearly in ServiceNow, including steps taken and customer impact.
- Meet/exceed defined performance metrics including CSat and QA standards.
- Continuously build knowledge of company-specific products and services.
- Create/update knowledge articles to support First Call Resolution and self-service.
- Participate in after-hours and on-call rotations to ensure 24/7 support coverage.
- Complete training objectives and uphold Sysco's Mission and Values.
Skills and Experience
- Good experience in a Service Desk or similar IT support environment.
- Experience using ServiceNow ITSM workflows.
- Strong customer service, listening, and communication skills.
- Bilingual - English and Swedish (required).
- Detail-oriented with solid judgment and initiative.
- Ability to troubleshoot and resolve technical issues independently.
- Knowledge of Microsoft Office365 and standard network tools.
- Ability to work remotely and as part of a team.
- Familiarity with ITIL principles.
Education and Certifications
- Degree or equivalent experience preferred.
- ITIL V4 / ITSM certification preferred.
- AWS and Microsoft MCSE certifications are a plus.
- Proficient in Microsoft Office365.
Service Desk Analyst - Swedish Speaking in Chester employer: Sysco
At Sysco, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Service Desk Analyst, you'll benefit from comprehensive training and development opportunities, ensuring your professional growth while working in a supportive environment that values diversity and inclusion. Located in the UK and Ireland, our team enjoys a flexible work-life balance and the chance to make a meaningful impact within a leading global organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst - Swedish Speaking in Chester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Sysco on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions. We should focus on our bilingual skills and customer service experience, as these are key for the Service Desk Analyst role.
✨Tip Number 3
Show off our problem-solving skills! During the interview, share specific examples of how we've tackled technical issues in the past. This will demonstrate our ability to handle the job's challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows that we’re genuinely interested in joining the Sysco team.
We think you need these skills to ace Service Desk Analyst - Swedish Speaking in Chester
Some tips for your application 🫡
Show Off Your Language Skills:Since this role is all about being bilingual, make sure to highlight your fluency in both English and Swedish. Use examples from your past experiences where you’ve successfully communicated in both languages, whether it’s through customer service or technical support.
Be Clear and Concise:When filling out your application, keep your responses clear and to the point. We love a well-structured application that gets straight to the heart of your experience and skills. Avoid jargon unless it’s relevant to the role!
Tailor Your Experience:Make sure to tailor your application to reflect the key responsibilities mentioned in the job description. If you’ve handled incidents or service requests before, share those experiences and how you resolved them. It shows us you’re a great fit!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Sysco
✨Brush Up on Your Bilingual Skills
Since this role requires fluency in both English and Swedish, make sure to practice your language skills before the interview. You might be asked to demonstrate your proficiency, so consider preparing a few responses in both languages to show off your communication abilities.
✨Know Your Service Desk Tools
Familiarise yourself with ServiceNow and any other ITSM tools mentioned in the job description. Be ready to discuss how you've used these tools in past roles, as well as your approach to logging incidents and resolving issues efficiently.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in previous positions. Think about specific situations where you resolved a customer's issue or went above and beyond to ensure their satisfaction, as this will highlight your fit for the role.
✨Understand ITIL Principles
Since familiarity with ITIL principles is preferred, take some time to brush up on these concepts. Be prepared to discuss how you've applied ITIL practices in your work, as this will demonstrate your understanding of industry standards and your ability to contribute to the team's success.
