At a Glance
- Tasks: Provide top-notch support to Sysco users and resolve IT issues.
- Company: Join a leading foodservice distributor with a commitment to excellence.
- Benefits: Enjoy competitive pay, remote work options, and career development opportunities.
- Other info: Dynamic team environment with 24/7 support coverage.
- Why this job: Be the go-to tech hero for your colleagues while enhancing your skills.
- Qualifications: Fluent in English and Swedish, with experience in IT support.
The predicted salary is between 25000 - 35000 £ per year.
Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You will log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation.
This is a bilingual position where we are looking for fluent speaking/writing of English and Swedish.
Key Responsibilities
- Address and resolve non-major incidents and service requests, logging all activity in ServiceNow.
- Deliver excellent customer service and professional support.
- Escalate or reassign unresolved incidents to appropriate teams.
- Analyse and resolve hardware/software issues using standard tools and methods.
- Document case details clearly in ServiceNow, including steps taken and customer impact.
- Meet/exceed defined performance metrics including CSat and QA standards.
- Continuously build knowledge of company-specific products and services.
- Create/update knowledge articles to support First Call Resolution and self-service.
- Participate in after-hours and on-call rotations to ensure 24/7 support coverage.
- Complete training objectives and uphold Sysco's Mission and Values.
Skills and Experience
- Good experience in a Service Desk or similar IT support environment.
- Experience using ServiceNow ITSM workflows.
- Strong customer service, listening, and communication skills.
- Bilingual - English and Swedish (required).
- Detail-oriented with solid judgment and initiative.
- Ability to troubleshoot and resolve technical issues independently.
- Knowledge of Microsoft Office365 and standard network tools.
- Ability to work remotely and as part of a team.
- Familiarity with ITIL principles.
Education and Certifications
- Degree or equivalent experience preferred.
- ITIL V4 / ITSM certification preferred.
- AWS and Microsoft MCSE certifications are a plus.
- Proficient in Microsoft Office365.
Locations
Service Desk Analyst - Swedish Speaking in Cheshire, Warrington employer: Sysco
At Sysco, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Service Desk Analyst, you'll benefit from comprehensive training, opportunities for professional growth, and the chance to work in a supportive environment that values your contributions. Located in the UK and Ireland, our team is dedicated to providing top-notch service while ensuring a healthy work-life balance, making Sysco a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst - Swedish Speaking in Cheshire, Warrington
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sysco and their values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your Swedish! Since this role requires bilingual skills, brush up on your Swedish communication. You might get asked to demonstrate your language skills during the interview, so be ready to impress!
✨Tip Number 3
Show off your problem-solving skills! Be prepared to discuss specific examples of how you've tackled technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it makes it easier for us to track your application and get back to you quickly.
We think you need these skills to ace Service Desk Analyst - Swedish Speaking in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Desk Analyst role. Highlight your experience in IT support, especially with ServiceNow, and don’t forget to showcase your bilingual skills in English and Swedish!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the team. Mention your customer service skills and any relevant experience that aligns with Sysco’s mission and values.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can troubleshoot effectively and maintain high service quality!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Sysco
✨Brush Up on Your Technical Skills
Make sure you're familiar with the tools and technologies mentioned in the job description, especially ServiceNow and Microsoft Office365. Practise troubleshooting common hardware and software issues so you can demonstrate your problem-solving skills during the interview.
✨Show Off Your Bilingual Skills
Since this role requires fluency in both English and Swedish, be prepared to switch between the two languages during the interview. Practise answering common interview questions in both languages to show your comfort level and proficiency.
✨Prepare for Customer Service Scenarios
Think of examples from your past experiences where you provided excellent customer service or resolved a challenging issue. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your communication skills.
✨Know Sysco's Mission and Values
Research Sysco's mission and values before the interview. Be ready to discuss how your personal values align with theirs and how you can contribute to their goals. This shows that you're not just looking for any job, but that you're genuinely interested in being part of their team.
