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- Tasks: Provide tech support and ensure smooth IT operations across various sites.
- Company: Join Sysco, a leader in technology services with a focus on customer satisfaction.
- Benefits: Competitive pay, training opportunities, and a chance to grow your tech skills.
- Other info: Flexible work environment with opportunities for professional development.
- Why this job: Be part of a dynamic team making a real difference in tech support.
- Qualifications: Customer service experience and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.
Sysco are currently recruiting for an onsite Services Engineer to join the Belfast, Ireland Technology team reporting to the Services Engineer Manager. This position will be responsible for delivering Sysco technology services support located at sites within their designated region. The primary responsibilities of this position are related to the ongoing support of technology in the field to include, but not limited to workstations, output devices (Printers and Multifunction Printers), software license compliance, security compliance, and hands-on support of IT infrastructure in the field in an overall objective to ensure a consistent technology experience across their region.
Key Accountabilities & Responsibilities:- Provide technical support to Sysco operating sites across the designated region.
- Ensure adherence to IT standards and provide the highest level of overall customer satisfaction.
- Assist in ensuring accurate inventory of IT assets across their region.
- Responsible for keeping business and IT management informed and escalating impactful issues on a timely basis as required.
- Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning.
- Maintain documentation of support related issues.
- Responsible for their continual improvement including uptake of training opportunities for professional and career development.
- Participate in Agile daily standups, backlog and work in progress.
About you:
To be successful in this role you will have considerable customer service experience in Computer Technology and be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Office 365, MacOS, VMWare Workspace One and other desktop software. You will be able to use remote support tools to troubleshoot remote computer devices and must be available for after hour support and weekend on-call support as needed. You will be a resourceful, reliable and trustworthy person who is accurate with numbers and able to use mathematical formulas within spreadsheets with excellent communication skills (both written and verbal), organisational, presentation and problem-solving skills.
Services Engineer in Chelmsford employer: Sysco
Contact Detail:
Sysco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Engineer in Chelmsford
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend tech meetups, and connect with Sysco employees on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got a knack for troubleshooting or tech support, consider creating a portfolio or a blog where you share tips and tricks. This not only showcases your expertise but also demonstrates your passion for the field.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to the role. We recommend doing mock interviews with friends or using online platforms to get comfortable with the format and types of questions you might face.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Sysco team.
We think you need these skills to ace Services Engineer in Chelmsford
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing your application, make sure to read the job description thoroughly. We want to see that you understand what we're looking for in a Services Engineer, so highlight your relevant experience and skills that match the role.
Tailor Your CV and Cover Letter: Don’t just send out a generic CV! Tailor your CV and cover letter to reflect the specific requirements of the job. Use keywords from the job description to show us that you’re a perfect fit for the position and that you’ve done your homework.
Showcase Your Technical Skills: Since this role is all about tech support, make sure to showcase your technical skills prominently. Mention your experience with troubleshooting, software compliance, and any relevant tools you’ve used. We love seeing candidates who can demonstrate their hands-on experience!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s super easy, and it ensures that your application goes directly to us. Plus, it shows that you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Sysco
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around desktop and laptop troubleshooting, Microsoft Windows, Office 365, and any other relevant software mentioned in the job description. Be ready to discuss specific scenarios where you've successfully resolved tech issues.
✨Show Off Your Customer Service Skills
Since this role is all about providing top-notch support, think of examples from your past experiences where you went above and beyond for a customer. Highlight your communication skills and how you ensure customer satisfaction, as this will resonate well with the interviewers.
✨Be Prepared for Real-World Scenarios
Expect to face some practical questions or even a technical test during the interview. Prepare by practising common troubleshooting scenarios and be ready to explain your thought process clearly. This will demonstrate your problem-solving skills and technical proficiency.
✨Understand the Company Culture
Research Sysco's values and culture before the interview. Being able to align your answers with their mission and showing that you’re a good fit for their team can set you apart. Don’t forget to prepare some thoughtful questions about the company and the role to show your genuine interest.