At a Glance
- Tasks: Provide top-notch support to Sysco users and resolve IT issues.
- Company: Join a leading foodservice distributor with a commitment to excellence.
- Benefits: Full-time role with competitive pay, remote work options, and career growth.
- Other info: Dynamic team environment with opportunities for continuous learning.
- Why this job: Be the go-to tech hero for your colleagues while enhancing your skills.
- Qualifications: Fluent in English and Swedish, with experience in IT support.
The predicted salary is between 25000 - 35000 £ per year.
UK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You will log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation.
This is a bilingual position where we are looking for fluent speaking/writing of English and Swedish.
Key Responsibilities
- Address and resolve non-major incidents and service requests, logging all activity in ServiceNow.
- Deliver excellent customer service and professional support.
- Escalate or reassign unresolved incidents to appropriate teams.
- Analyse and resolve hardware/software issues using standard tools and methods.
- Document case details clearly in ServiceNow, including steps taken and customer impact.
- Meet/exceed defined performance metrics including CSat and QA standards.
- Continuously build knowledge of company-specific products and services.
- Create/update knowledge articles to support First Call Resolution and self-service.
- Participate in after-hours and on-call rotations to ensure 24/7 support coverage.
- Complete training objectives and uphold Sysco's Mission and Values.
Skills and Experience
- Good experience in a Service Desk or similar IT support environment.
- Experience using ServiceNow ITSM workflows.
- Strong customer service, listening, and communication skills.
- Bilingual - English and Swedish (required).
- Detail-oriented with solid judgment and initiative.
- Ability to troubleshoot and resolve technical issues independently.
- Knowledge of Microsoft Office365 and standard network tools.
- Ability to work remotely and as part of a team.
- Familiarity with ITIL principles.
Education and Certifications
- Degree or equivalent experience preferred.
- ITIL V4 / ITSM certification preferred.
- AWS and Microsoft MCSE certifications are a plus.
- Proficient in Microsoft Office365.
Service Desk Analyst - Swedish Speaking in Burtonwood employer: Sysco
At Sysco, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Service Desk Analyst, you'll benefit from comprehensive training, opportunities for professional growth, and the chance to work in a supportive environment that values your contributions. Located in the UK and Ireland, our commitment to employee well-being and development makes us a standout choice for those seeking a rewarding career in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst - Swedish Speaking in Burtonwood
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sysco and its values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your Swedish! Since this role requires bilingual skills, brush up on your Swedish communication. You might get asked to demonstrate your language skills during the interview, so be ready to impress!
✨Tip Number 3
Show off your problem-solving skills! Be prepared to discuss specific examples of how you've tackled technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Apply through our website! We recommend submitting your application directly on the Sysco careers page. It’s the best way to ensure your CV gets seen by the right people and increases your chances of landing that interview.
We think you need these skills to ace Service Desk Analyst - Swedish Speaking in Burtonwood
Some tips for your application 🫡
Show Off Your Language Skills:Since this role is bilingual, make sure to highlight your fluency in both English and Swedish. Use clear examples in your application that demonstrate your ability to communicate effectively in both languages.
Tailor Your Experience:We want to see how your previous experience aligns with the Service Desk Analyst role. Be specific about your past roles in IT support, especially any experience with ServiceNow or similar tools. This helps us see you as a great fit!
Customer Service is Key:Emphasise your customer service skills in your application. Share examples of how you've provided excellent support in the past, as this is crucial for the role. We love candidates who can show they care about user satisfaction!
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way for us to track your application and ensure it reaches the right team. Plus, it shows you're keen on joining StudySmarter!
How to prepare for a job interview at Sysco
✨Brush Up on Your Bilingual Skills
Since this role requires fluency in both English and Swedish, make sure to practice your language skills before the interview. You might be asked to demonstrate your proficiency, so consider preparing a few responses in both languages to show off your abilities.
✨Know Your Service Desk Tools
Familiarise yourself with ServiceNow and any other ITSM tools mentioned in the job description. Be ready to discuss how you've used these tools in past roles, as well as your approach to logging incidents and resolving issues efficiently.
✨Show Off Your Customer Service Skills
This position is all about providing excellent customer service. Think of specific examples from your previous experience where you went above and beyond to help a user or resolve an issue. Highlight your communication skills and how you handle difficult situations.
✨Understand ITIL Principles
Since familiarity with ITIL principles is preferred, take some time to brush up on these concepts. Be prepared to discuss how you’ve applied ITIL practices in your work, especially in relation to incident management and service delivery.
