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- Tasks: Provide top-notch support to Sysco users via phone, chat, and portal.
- Company: Join Sysco, a leading foodservice distributor with a vibrant team culture.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Why this job: Be the go-to person for tech support and make a difference every day.
- Qualifications: Fluent in French and have a knack for problem-solving.
- Other info: Dynamic work environment with a focus on teamwork and development.
The predicted salary is between 30000 - 42000 £ per year.
Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations.
Service Desk Analyst in Belfast employer: Sysco
Contact Detail:
Sysco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in Belfast
✨Tip Number 1
Make sure you know the ins and outs of the role. Brush up on your technical skills and customer service techniques, as you'll be the first point of contact for users. We want you to shine in those interviews!
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with users over the phone and chat, being clear and friendly is key. We recommend doing mock interviews with friends or using online resources to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. We can help you find opportunities to meet people who might give you the inside scoop on the role at Sysco.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate candidates who are ready to jump into the Service Desk team.
We think you need these skills to ace Service Desk Analyst in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Service Desk Analyst role. We want to see how your background aligns with what we're looking for, so don’t be shy about showcasing your tech support skills!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining Sysco and how you can contribute to our team. Keep it friendly and professional – we love a bit of personality!
Show Off Your Communication Skills: As a Service Desk Analyst, you'll be the first point of contact for users. Make sure your application reflects your ability to communicate clearly and effectively. Whether it's in your writing or how you describe your experiences, let us see your communication prowess!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Sysco
✨Know Your Tech Basics
Make sure you brush up on your technical knowledge related to service desk operations. Familiarise yourself with common troubleshooting techniques and the software tools typically used in a service desk environment. This will help you answer technical questions confidently.
✨Practice Your Communication Skills
As a Service Desk Analyst, you'll be the first point of contact for users. Practise explaining technical issues in simple terms. You might want to role-play with a friend or family member to get comfortable with this. Clear communication is key!
✨Understand the Company Culture
Research Sysco's values and culture before your interview. Knowing what they stand for can help you tailor your answers to show that you're a good fit. It also shows that you're genuinely interested in the company, which can make a great impression.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate how you'd handle specific situations. Think of examples from your past experiences where you've successfully resolved issues or provided excellent customer service. This will showcase your problem-solving skills.
