At a Glance
- Tasks: Drive service improvements and collaborate with teams to enhance customer experience.
- Company: Join Sysco, a leader in the supply chain industry with a supportive culture.
- Benefits: Enjoy hybrid working, competitive salary, and excellent career development opportunities.
- Other info: Dynamic role with opportunities for travel and professional growth.
- Why this job: Make a real impact by solving key service issues for a large customer base.
- Qualifications: Experience in supply chain management and strong analytical skills.
The predicted salary is between 40000 - 50000 £ per year.
Sysco has an opportunity for a Supply Chain Service Manager to join the Product Supply team on a full time, permanent basis. The role is based at our Ashford office and reports to the Service Team Manager. It will be your responsibility to drive end to end service improvements for our large customer base. This will involve working cross functionally with our planning teams, sales colleagues, external customers and operational departments to understand the key issues, recommend robust solutions and deliver improvement plans.
Our role is Monday to Friday, 39 hours per week, 8am-5pm and is offering hybrid working, with a minimum of 2 days a week in the Ashford office, so you must be within a commutable distance. The site has good transport links and free car park for colleagues. Occasional travel will be required for internal and external meetings.
Key Accountabilities & Responsibilities:
- Pro-actively analyse data to understand key service issue trends across the relevant business sector.
- Provide monthly performance reviews for relevant sales channels highlighting key issues in performance and recommend resolutions.
- Perform deep dives to identify root cause of issues and work collaboratively with relevant sales colleagues, customers and relevant operational colleagues to provide long term, robust solutions.
- Propose end to end business solutions to deliver optimum service for all sales channels at both depot and/or customer levels.
- Lead/attend service calls and coordinate service improvement plans and communicate progress to relevant key stakeholders.
- Manage the generation, analysis and distribution of customer service reporting (Daily / Weekly / Monthly) in line with contractual requirements.
- Working collaboratively with sales to agree contractual customer service levels to ensure commitments are adhered to, through service improvements and relevant reporting.
- Build strong communication links with customers, planning teams, sales and operations and establish sustainable but challenging working relationships.
- Build strong communication links with the external customer and work with the sales managers to develop joint business plans where appropriate.
- Build strong relationships with Sales in order to understand their concerns and issues, but also to challenge where they can improve/are not delivering their part of the SLA.
- Represent supply chain function at internal and external customer service meetings.
About you:
It is desirable that the successful candidate have proven experience in supply chain looking to take the next step in their career or someone who is commercially astute.
Supply Chain Service Manager in Ashford employer: Sysco
As a Sales Consultant for Leased & Tenanted Pubs, you will thrive in a dynamic and supportive work culture that prioritises collaboration and employee growth. With competitive compensation, a bonus structure, and benefits like a company car or allowance, this role offers not just a job but a pathway to a rewarding career in the vibrant hospitality sector of Wiltshire.
