At a Glance
- Tasks: Lead and motivate a team of Account Managers to achieve sales and service goals.
- Company: Join a leading foodservice business with a fun and supportive culture.
- Benefits: Competitive salary, generous discounts, holiday allowance, and career growth opportunities.
- Other info: Enjoy a hybrid work option and be part of an empowering team.
- Why this job: Make a real impact while developing your leadership skills in a dynamic environment.
- Qualifications: 2+ years experience in a contact centre managing a sales-based team.
The predicted salary is between 34000 - 40000 £ per year.
We are currently recruiting for an Account Manager Team Manager to join the Account Management team in our Tamworth Contact Centre, which could be a hybrid opportunity for the right person.
As a Brakes Team Manager, you will be responsible for leading and motivating a team of up to 12 Account Managers. The Team Manager is directly accountable for the recruitment, selection, and ongoing performance and development of their team, leading a culture of empowerment where every sales and service opportunity is realised. We will provide you with all the training and support that you need, and you will be a valuable member of the team, contributing to the success of our business whilst working with a great team of people and having fun along the way!
Typical responsibilities include:
- Responsible for the direct management and motivation of up to 12 Account Managers, ensuring each individual is fully developed to their maximum potential.
- Support the Operations Manager in delivering the strategic plan for the department, which may include participation in projects as required by the business.
- Support and identify opportunities to improve revenue and customer experience.
- Energise the team to fully participate in incentives and process improvements, ensuring they understand clear goals.
- The role will be a mixture of coaching, advisory, coordinating, and delivering.
- Explain goals and objectives clearly and deliver important messages to teams.
- KPIs, aligned to our business objectives, will be set for each Team Manager depending on roles (Sales, Care or Account Management) incorporating sales, service, cost, employee engagement, and customer satisfaction dimensions.
About You:
- You’ll be a natural people person and problem solver with a real drive to deliver results.
- Minimum 2 years experience at team manager or supervisor level in a contact centre environment managing a sales-based team.
- Results oriented, confident, self-motivated, and positive attitude with strong commercial awareness.
- A customer-centric approach to business in all dealings with customers, peers, staff, and suppliers.
- Ability to proactively give feedback and act on feedback given.
- Champions a coaching culture.
- Computer literacy, confident user of Microsoft Office applications (Excel, Word, PowerPoint, etc.).
- Excellent communication, influencing, and negotiation skills, both written and verbal.
- Outstanding planning and organisational skills, with an ability to work under pressure and prioritise in a deadline-driven environment.
- Role model Brakes values at all times.
- An ability to build and maintain good working relationships at all levels.
- Leads, inspires, and promotes confidence within a team.
- Exceptional customer handling skills and experience with strong problem-solving capabilities.
Above all, you will be on a mission to deliver the best solution and best experience to your customers, both internal and external.
What we offer:
- A competitive salary.
- Huge discount on all sorts of lovely food and award-winning products.
- Generous holiday allowance, with the option to purchase more.
- Recognition awards and incentives.
- Pension.
- Real career opportunities - being part of Sysco, the world's leading foodservice business, opens up a world of possibility.
- And much more.
There’s a lot on offer, so what are you waiting for?
Account Manager Team Manager employer: Sysco
At Brakes, we pride ourselves on being an exceptional employer, offering a vibrant work culture in our Tamworth Contact Centre where teamwork and empowerment are at the heart of what we do. As an Account Manager Team Manager, you'll benefit from excellent career development opportunities, a competitive salary, and generous discounts on our award-winning products, all while leading a motivated team in a supportive environment that values your contributions and fosters personal growth.
