At a Glance
- Tasks: Support clients with Microsoft Dynamics 365 Business Central, resolving issues and enhancing customer satisfaction.
- Company: Join Sysco Software, a leading provider of Microsoft Dynamics solutions for mid-sized businesses.
- Benefits: Enjoy a competitive salary, flexible hybrid work, bonuses, and generous holiday leave.
- Other info: Full training provided, with opportunities for career progression into senior roles.
- Why this job: Be part of a dedicated team focused on client success and continuous improvement in a dynamic environment.
- Qualifications: Strong communication skills, a positive attitude, and a keen interest in IT and business applications.
The predicted salary is between 28800 - 43200 £ per year.
Microsoft Dynamics 365 Business Central is the leading Financial, Enterprise Resource Planning (ERP) platform built for sales, manufacturing distribution, service, and finance for mid-sized businesses. Sysco Software is an award winning, certified industry focused provider of Microsoft Dynamics 365 Business Applications. We work with public and private-sector organisations, which include some of Northern Ireland’s leading distribution and manufacturing companies.
Customer service is core to our success, delivered by our Client Services Team based in Belfast, consisting of a hardworking, dedicated group of Microsoft Dynamics 365 Business Central Support Analysts. We are always looking for ways to improve quality, build excellent solutions and increase customer satisfaction. Our Client Services Support Analysts play a critical role in maintaining client health and success for existing and new business.
We would like to welcome and encourage new colleagues to join our Team……!
Your day-to-day responsibilities include:
- Taking ownership of support issues and managing them through to closure using our Customer Support Portal
- Researching client queries, implementing fixes & documenting case resolution
- Managing and prioritising support issues to meet Client expectations
- Liaising directly with customers, regularly updating them on issue progress
- Working closely where necessary on issues with Development & Functional Consultants
- Applying accounting and business process knowledge gained to resolve client’s queries
- Developing and supporting strong client relationship management
- Assisting Customer system’s upgrades including installation and configuration of software
- Providing support & assistance internally to our colleagues on project implementation work
Skills we can’t do without
- Strong Communication (written & verbal), listening and interpersonal skills
- Positive attitude with a willingness to learn new skills and expand your knowledge of business applications
- Ability to approach trouble shooting an issue in a sensible and structured way.
- Confidently work well both within a team and on your own initiative in a dynamic environment
- Excellent attention to detail and organisational skills
- A broad interest in IT combined with enjoying the challenge of analysing and resolving a range of business, accounting, and technical issues
- Comfortable liaising with people from all levels within an organisation.
Skills we’d like
- Experience working with any ERP systems such as Business Central (formerly Dynamics Nav), SAP, Oracle, Sage, or similar
- Good understanding of accountancy or financial practices and procedures.
- Excellent IT Skills including use of MS Office.
Training and Career Progression
The candidate will be offered full training in the Microsoft 365 Business Central application. Training will also be provided, where required, in other core Microsoft Technologies such as DevOps, SQL Azure, Powershell, Power BI, plus in some our MS partner solutions: e.g. Continia and Tasklet Factory.
Career progression is encouraged and, facilitated where possible, into more senior client service, development, life-cycle management, or consultancy roles within the Business Central team.
Package
A rewarding competitive salary is offered, according to experience. Sysco also offer a range of other company benefits, including bonus structure, pension scheme and private health insurance, with generous holidays incl. all Public Holidays, Birthday and Christmas leave. Sysco also offer a flexible hybrid working environment.
Sysco is proud to be an equal opportunity employer. We seek to bring together diverse ideas, experiences, skill sets, perspectives, backgrounds, and identities to drive innovative solutions. We promote a strong culture of equal opportunity and mutual respect together with the highest professional and ethical standards in all our dealings with employees, customers, suppliers, and the wider community.
#J-18808-LjbffrMicrosoft Dynamics 365 Business Central (formerly Dynamics NAV) ERP Support Analyst in Belfast employer: Sysco Software
Sysco Software is an exceptional employer, offering a dynamic work culture in Belfast that prioritises customer service and employee development. With comprehensive training in Microsoft Dynamics 365 Business Central and opportunities for career progression into senior roles, employees benefit from a supportive environment that values diversity and innovation. The competitive salary package, including bonuses, pension schemes, and flexible hybrid working options, makes Sysco an attractive choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Microsoft Dynamics 365 Business Central (formerly Dynamics NAV) ERP Support Analyst in Belfast
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sysco Software. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sysco Software before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Microsoft Dynamics 365 Business Central (formerly Dynamics NAV) ERP Support Analyst in Belfast
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sysco Software:Your cover letter is your chance to shine! Tell us why you want to work at Sysco Software specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sysco Software!
How to prepare for a job interview at Sysco Software
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
