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- Tasks: Troubleshoot and maintain cutting-edge technology systems while delivering exceptional service.
- Company: Join Sysco, a leader in transforming storytelling through innovative technology.
- Benefits: Competitive salary, hands-on experience, and opportunities for continuous learning.
- Why this job: Be the face of Sysco, making a real impact on exciting projects.
- Qualifications: Experience with networked technology systems and a passion for problem-solving.
- Other info: Dynamic role with opportunities for growth and collaboration in a creative environment.
The predicted salary is between 36000 - 60000 £ per year.
Technicians are at the front line of Sysco’s work - responsible for keeping complex, carefully engineered systems performing exactly as intended. As a Senior Service Technician, you play a critical role in supporting, maintaining and evolving live technology and control systems across Sysco’s portfolio. This is primarily a service-focused role, with involvement in project delivery and occasional commissioning where it adds value. You will be hands-on, site-facing and trusted to take ownership of systems once they are live - ensuring reliability, identifying improvements and upgrade opportunities, and supporting long-term performance.
The role is varied and practical. You may be responding to service calls or providing remote diagnostics one day, and on-site commissioning, supporting handovers, updating documentation or advising on improvements the next. You are often the face of Sysco to clients, so professionalism, clarity and confidence matter as much as technical skill. This role suits an experienced technician who values ownership, consistency and quality over constant firefighting. You will manage your own time, make sound technical decisions, and work independently on client sites while being supported by an established service and engineering team. There is scope to deepen technical specialism and help shape Sysco’s long-term service delivery as the company grows.
RESPONSIBILITIES
- Technical Troubleshooting & Commissioning: Own the diagnosis and resolution of technical issues across live systems. Commission, test, service and maintain control, audio, video and networked systems to Sysco standards.
- Systems Testing & Maintenance: Carry out system testing, backups, firmware updates and programming modifications. Support long-term system reliability through proactive maintenance and accurate fault diagnosis.
- Service & Support Delivery: Deliver reactive and scheduled service visits, completing temporary or permanent repairs efficiently. Provide first- and second-line remote support, including participation in an out-of-hours emergency support rota.
- Service Ownership & Reporting: Take ownership of service tasks, ensuring issues are resolved and communicated effectively. Accurately document service activity through Sysco’s service ticketing and reporting processes.
- Client Representation & Communication: Act as a calm, professional and technically confident point of contact on site. Clearly explain issues, resolutions and system health to technical and non-technical stakeholders.
- Technical Documentation: Read and work from technical drawings, schematics and system documentation. Maintain accurate as-built records, equipment inventories and system configurations.
- Process, Quality & Safety: Feed back recurring issues, risks and improvement opportunities to Engineering and Technical Delivery teams. Uphold Sysco’s standards, RAMS and health & safety procedures at all times.
- Project & Installation Support: Support project delivery where required including final install stages and on-site works. Complete all installations to a high standard, including rack builds, cable management, mounting and terminations.
- Workshop Preparation & Development: Carry out pre-builds, system testing and preparation in the workshop. Actively develop technical skills and share knowledge to reduce single-point-of-failure risk.
- Continuous Learning & Development: Actively maintain and develop technical skills across relevant technologies, manufacturers and best practices.
WHAT YOU’LL BRING
- Technical Capability: Strong understanding of networked technology systems, signal flow and device configuration, with hands-on experience across audio, video, control and networking.
- Systems Documentation Literacy: Confidence reading and interpreting technical drawings, schematics, rack layouts and network diagrams, and applying them on live systems.
- Hands-On Problem Solving: Proven experience fault-finding, repairing and upgrading live systems in calm, methodical and effective ways.
- Platform Familiarity: Experience with platforms such as Q-Sys, control processors, DSPs and media servers, with the curiosity and capability to learn new systems.
- Manufacturer Awareness: Familiarity with manufacturers including Epson, Panasonic, Netgear, QSC, BrightSign, PIXERA, Watchout, 7thSense or equivalent.
- Organisation & Accountability: Detail-focused, process-led and comfortable documenting work clearly. Confident working independently while knowing when to escalate or seek support.
- Client-Focused & Collaborative: Clear, professional communicator in client-facing environments and a positive contributor to a collaborative team culture.
- Curious Learner: Motivated to continuously develop technical skills and stay current as technologies, platforms and best practices evolve.
PRACTICAL REQUIREMENTS
- Full UK driving licence.
- CSCS/ECS card (preferred).
- IPAF/PASMA certifications (advantageous).
JOB DETAILS
- Reports to: Technical Services Manager
- Department: Service
- Location: Primarily site‑based with time in the workshop/office (Sussex Barn, Godalming)
- Travel: Regular UK site visits. Travel is planned and purposeful; this is not a constant touring role.
- Key Internal Relationships: Service Team, Engineering, Project Managers, Business Support, Sales
- Key External Relationships: Clients, Subcontractors, Suppliers
We are Story Engineers. At Sysco, we design and deliver experiences that move people. We work at the intersection of storytelling and technology, transforming museums, exhibitions, stadiums and cultural spaces into unforgettable journeys. We design, deliver and install experiences that not only leave lasting impressions for audiences but also give our clients outstanding value, smooth delivery, and the confidence that their creative vision will be fully realised. Twenty years ago, we began with analogue storytelling in theatre and live performance. Today, we deliver cutting-edge digital technology across a range of creative environments, from immersive installations to large-scale placemaking, combining storytelling magic with engineering excellence.
SENIOR SERVICE TECHNICIAN in Godalming employer: Sysco Productions
Contact Detail:
Sysco Productions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SENIOR SERVICE TECHNICIAN in Godalming
✨Tip Number 1
Network like a pro! Reach out to industry contacts, attend events, and join relevant online groups. The more people you know, the better your chances of landing that Senior Service Technician role.
✨Tip Number 2
Show off your skills in real-time! If you get the chance, demonstrate your technical troubleshooting abilities during interviews or networking events. Let them see how you handle live systems and problem-solving on the spot.
✨Tip Number 3
Be the calm in the storm! When discussing your experience, highlight times when you’ve successfully managed client relationships under pressure. Sysco values professionalism, so show them you can be their face to clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Sysco team.
We think you need these skills to ace SENIOR SERVICE TECHNICIAN in Godalming
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your hands-on experience with networked technology systems and any specific platforms you've worked with. We want to see how your technical capability aligns with the role of a Senior Service Technician.
Be Clear and Professional: Since you'll be the face of Sysco to clients, it's crucial to communicate clearly in your application. Use professional language but keep it friendly – we appreciate a good balance!
Tailor Your Application: Don’t just send a generic CV! Tailor your application to reflect the responsibilities and requirements mentioned in the job description. Show us how your experience makes you the perfect fit for this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Sysco Productions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of networked technology systems, audio, video, and control systems. Be ready to discuss specific platforms like Q-Sys or DSPs, and share examples of how you've tackled technical issues in the past.
✨Showcase Your Problem-Solving Skills
Prepare to demonstrate your hands-on problem-solving abilities. Think of a time when you successfully diagnosed and resolved a technical issue under pressure, and be ready to explain your thought process clearly.
✨Communicate Like a Pro
Since you'll be the face of Sysco to clients, practice explaining complex technical concepts in simple terms. Role-play with a friend to ensure you can communicate effectively with both technical and non-technical stakeholders.
✨Be Ready to Discuss Documentation
Familiarise yourself with reading and interpreting technical drawings and schematics. Be prepared to talk about how you maintain accurate records and documentation, as this is crucial for service ownership and reporting.
