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- Tasks: Support clients with audio-visual tech, troubleshoot issues, and prepare reports.
- Company: Join Sysco, a leader in AV solutions, known for innovation and quality service.
- Benefits: Enjoy flexible hours, remote work options, and opportunities for skill development.
- Why this job: Gain hands-on experience in a dynamic environment while making a real impact.
- Qualifications: 3+ years in AV support, strong tech skills, and a full UK driving licence required.
- Other info: Work nationally and internationally, with occasional site visits to our Surrey office.
The predicted salary is between 30000 - 42000 £ per year.
At sites both nationally, internationally and on occasion at The Rickyard, Eashing Lane, Godalming, Surrey, GU7 2QA, United Kingdom.
Hours of Work: 9:00 – 5:30 Monday to Friday and as required to fulfil duties.
Key Relationships:
- External: Service Clients
- Internal: Service Coordinator, Operations Team (inc. Service and Projects)
Key Responsibilities:
- Working alongside the Senior AV Technician and under the direction of the Service Coordinator in providing various audio visual support and maintenance services.
- Provide first line technical support to Sysco service clients via telephone or where available by remote connection.
- Attend clients’ sites, investigate system faults and where possible carry out temporary or permanent system repairs.
- In the event that an immediate or long term fix is not possible, remove faulty equipment and return to Sysco offices for the Service Coordinator to arrange repair.
- As directed by the Service Coordinator, return client sites to full operation following repair and/or replacement of faulty equipment.
- Prepare engineering reports within one working day following each service visit for the Service Coordinator, providing them with concise and accurate information to allow progress of each service case.
- Use company CRM system and Service logging tools to ensure that the Service Coordinator and other internal and external stakeholders are kept fully informed of progress with each service case.
Experience/Qualifications:
- Minimum 3 years audio visual support experience.
- A demonstrable aptitude with IT and audio visual technology.
- Excellent technical installation and troubleshooting skills.
- Organised and flexible, confident approaching different tasks to meet tight deadlines.
- Ability to work to high standards and possessing strong attention to detail.
- Excellent interpersonal and communication skills, written and verbal.
- Proven technical problem solving skills and the ability to find creative solutions to problems when under pressure.
- A recognised technical certification would be advantageous, e.g. InfoComm AVT.
- Familiarity with Apple Mac and Google Apps environments would be advantageous.
- Full UK driving license with no previous or current driving bans.
Freelance AV Technician - Service employer: Sysco Productions
Contact Detail:
Sysco Productions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freelance AV Technician - Service
✨Tip Number 1
Make sure to showcase your hands-on experience with audio-visual technology during any networking opportunities. Attend industry events or local meetups where you can connect with professionals in the field and discuss your skills and experiences.
✨Tip Number 2
Familiarise yourself with the latest AV technologies and troubleshooting techniques. Being up-to-date will not only boost your confidence but also impress potential employers when discussing your knowledge during interviews.
✨Tip Number 3
Consider reaching out to current or former employees of StudySmarter on professional networking sites. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare for potential technical assessments by practising common AV troubleshooting scenarios. This will help you demonstrate your problem-solving skills effectively during the interview process.
We think you need these skills to ace Freelance AV Technician - Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your audio-visual support experience and technical skills. Emphasise any relevant certifications, such as InfoComm AVT, and detail your troubleshooting abilities.
Craft a Strong Cover Letter: In your cover letter, explain why you are interested in the Freelance AV Technician position. Mention specific experiences that demonstrate your problem-solving skills and ability to work under pressure.
Showcase Communication Skills: Since excellent interpersonal and communication skills are crucial for this role, consider including examples of how you've effectively communicated with clients or team members in past positions.
Highlight Flexibility and Organisation: The job requires someone who is organised and flexible. Provide examples in your application that showcase your ability to manage multiple tasks and meet tight deadlines while maintaining high standards.
How to prepare for a job interview at Sysco Productions
✨Showcase Your Technical Skills
Make sure to highlight your experience with audio-visual technology during the interview. Be prepared to discuss specific projects where you successfully installed or troubleshot AV systems, as this will demonstrate your hands-on expertise.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle technical issues under pressure. Think of examples from your past work where you creatively solved problems, and be ready to explain your thought process clearly.
✨Familiarise Yourself with Their Tools
Since the role involves using a CRM system and service logging tools, it’s beneficial to research common platforms used in the industry. If you have experience with similar tools, mention this during the interview to show your adaptability.
✨Demonstrate Strong Communication Skills
As you'll be working closely with clients and internal teams, effective communication is key. Practice articulating your thoughts clearly and concisely, and be ready to provide examples of how you've successfully communicated technical information to non-technical stakeholders.
