At a Glance
- Tasks: Provide tech support and ensure smooth IT operations across various sites.
- Company: Join Sysco, a leader in technology services with a focus on customer satisfaction.
- Benefits: Competitive pay, training opportunities, and a chance to grow your tech skills.
- Other info: Opportunity for career development in a supportive environment.
- Why this job: Be part of a dynamic team making a real difference in tech support.
- Qualifications: Customer service experience and strong troubleshooting skills in tech.
The predicted salary is between 30000 - 40000 £ per year.
Sysco are currently recruiting for an onsite Services Engineer to join the Dublin, Ireland Technology team reporting to the Services Engineer Manager. This position will be responsible for delivering Sysco technology services support located at sites within their designated region. The primary responsibilities of this position are related to the ongoing support of technology in the field to include, but not limited to workstations, output devices (Printers and Multifunction Printers), software license compliance, security compliance, and hands-on support of IT infrastructure in the field in an overall objective to ensure a consistent technology experience across their region.
Key Accountabilities & Responsibilities:
- Provide technical support to Sysco operating sites across the designated region.
- Ensure adherence to IT standards and provide the highest level of overall customer satisfaction.
- Assist in ensuring accurate inventory of IT assets across their region.
- Responsible for keeping business and IT management informed and escalating impactful issues on a timely basis as required.
- Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning.
- Maintain documentation of support related issues.
- Responsible for their continual improvement including uptake of training opportunities for professional and career development.
- Participate in Agile daily standups, backlog and work in progress.
About you:
To be successful in this role you will have considerable customer service experience in Computer Technology and be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Office 365, MacOS, VMWare Workspace One and other desktop software. You will be able to use remote support tools to troubleshoot remote computer devices and must be available for after hour support and weekend on-call support as needed. You will be a resourceful, reliable and trustworthy person who’s accurate with numbers and able to use mathematical formulas within spreadsheets with excellent communication skills (both written and verbal), organisational, presentation and problem-solving skills.
Services Engineer in Suffolk employer: Sysco Ireland
At Sysco, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation within our Dublin Technology team. Our commitment to employee growth is evident through continuous training opportunities and a supportive environment that encourages professional development, ensuring that our Services Engineers not only excel in their roles but also advance their careers. With a focus on customer satisfaction and a strong emphasis on teamwork, Sysco provides a rewarding experience for those looking to make a meaningful impact in the technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Services Engineer in Suffolk
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend tech meetups, and connect with Sysco employees on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got a knack for troubleshooting or customer service, consider creating a portfolio or a blog where you share tips and tricks. This not only showcases your expertise but also demonstrates your passion for technology.
✨Tip Number 3
Prepare for the interview like it’s a tech challenge! Research common interview questions for Services Engineers and practice your responses. Be ready to discuss specific scenarios where you’ve solved problems or improved customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Services Engineer in Suffolk
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Services Engineer role. Highlight your customer service experience and technical troubleshooting skills, especially with desktop and laptop computers. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about technology and how you can contribute to Sysco's mission. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Relevant Skills:In your application, be sure to showcase your proficiency in tools like Microsoft Windows, Office 365, and VMWare Workspace One. We’re keen on candidates who can hit the ground running, so don’t hold back on your technical skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Sysco Ireland
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around desktop and laptop troubleshooting, Microsoft Windows, and Office 365. Sysco will be looking for someone who can demonstrate their proficiency in these areas, so be ready to discuss specific examples of how you've solved tech issues in the past.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare to share experiences where you've provided excellent customer service. Think about times when you went above and beyond to help a client or resolved a tricky situation. This will show that you understand the importance of customer satisfaction in a tech support role.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. Practice how you would handle common tech support situations, like troubleshooting a printer issue or managing a software compliance problem. This will help you demonstrate your problem-solving skills and ability to think on your feet.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the team, the technology they use, and their approach to customer service. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
