At a Glance
- Tasks: Provide top-notch tech support and ensure smooth operations at Sysco sites.
- Company: Join a leading foodservice distributor with a focus on technology and innovation.
- Benefits: Competitive pay, training opportunities, and a supportive team environment.
- Other info: Flexible hours with opportunities for professional development and career growth.
- Why this job: Make a real difference in tech support while growing your skills in a dynamic setting.
- Qualifications: Customer service experience and strong troubleshooting skills in tech.
The predicted salary is between 30000 - 40000 £ per year.
Sysco are currently recruiting for an onsite Services Engineer to join the Dublin, Ireland Technology team reporting to the Services Engineer Manager. This position will be responsible for delivering Sysco technology services support located at sites within their designated region. The primary responsibilities of this position are related to the ongoing support of technology in the field to include, but not limited to workstations, output devices (Printers and Multifunction Printers), software license compliance, security compliance, and hands-on support of IT infrastructure in the field in an overall objective to ensure a consistent technology experience across their region.
Key Accountabilities & Responsibilities:
- Provide technical support to Sysco operating sites across the designated region.
- Ensure adherence to IT standards and provide the highest level of overall customer satisfaction.
- Assist in ensuring accurate inventory of IT assets across their region.
- Responsible for keeping business and IT management informed and escalating impactful issues on a timely basis as required.
- Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning.
- Maintain documentation of support related issues.
- Responsible for their continual improvement including uptake of training opportunities for professional and career development.
- Participate in Agile daily standups, backlog and work in progress.
About you:
To be successful in this role you will have considerable customer service experience in Computer Technology and be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Office 365, MacOS, VMWare Workspace One and other desktop software. You will be able to use remote support tools to troubleshoot remote computer devices and must be available for after hour support and weekend on-call support as needed. You will be a resourceful, reliable and trustworthy person who’s accurate with numbers and able to use mathematical formulas within spreadsheets with excellent communication skills (both written and verbal), organisational, presentation and problem-solving skills.
Services Engineer employer: Sysco Ireland
Sysco is an exceptional employer that prioritises employee growth and development, offering extensive training opportunities to enhance your technical skills in a dynamic and supportive work environment. Located in Dublin, Ireland, our team fosters a collaborative culture where innovation thrives, ensuring you have the resources and support needed to deliver top-notch technology services while enjoying a fulfilling career. Join us to be part of a company that values customer satisfaction and empowers its employees to excel in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Services Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend tech meetups, and connect with Sysco employees on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got a knack for troubleshooting or customer service, consider creating a portfolio or a blog where you share tips and tricks. This not only showcases your expertise but also makes you memorable to potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions related to IT support and customer service. We recommend doing mock interviews with friends or using online resources to get comfortable with your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Sysco team.
We think you need these skills to ace Services Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Services Engineer role. Highlight your customer service experience and technical troubleshooting skills, especially with desktop and laptop computers, as well as any relevant software like Microsoft Windows and Office 365.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention your experience with IT support and how you ensure customer satisfaction, as these are key aspects of the job.
Showcase Your Problem-Solving Skills:In your application, don’t forget to showcase your problem-solving abilities. Give examples of how you've tackled technical issues in the past, as this will demonstrate your resourcefulness and reliability.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us, making it easier for us to review your qualifications!
How to prepare for a job interview at Sysco Ireland
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around desktop and laptop troubleshooting, Microsoft Windows, Office 365, and any other software mentioned in the job description. Be ready to discuss specific scenarios where you've successfully resolved tech issues.
✨Show Off Your Customer Service Skills
Since this role is all about providing top-notch support, think of examples from your past experiences where you’ve gone above and beyond for a customer. Highlight your communication skills and how you ensure customer satisfaction.
✨Be Prepared for Real-World Scenarios
Expect to face some practical questions or even a technical test during the interview. Prepare by practising common troubleshooting scenarios and be ready to explain your thought process clearly.
✨Demonstrate Your Team Spirit
As the role involves participating in Agile standups and collaboration, be prepared to talk about your experience working in teams. Share how you contribute to team dynamics and how you handle feedback and challenges within a group setting.
