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- Tasks: Provide tech support and ensure smooth IT operations across Sysco sites.
- Company: Join a leading foodservice distributor with a focus on technology.
- Benefits: Competitive pay, career development, and hands-on experience in tech.
- Other info: Opportunity for professional growth in a supportive environment.
- Why this job: Be part of a dynamic team improving tech experiences for customers.
- Qualifications: Customer service experience and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
Sysco is currently recruiting for an onsite Services Engineer to join the Belfast, Ireland Technology team reporting to the Services Engineer Manager. This position will be responsible for delivering Sysco technology services support located at sites within their designated region. The primary responsibilities of this position are related to the ongoing support of technology in the field to include, but not limited to workstations, output devices, printers and multifunction printers, software license compliance, security compliance, and hands-on support of IT infrastructure in the field in an overall objective to ensure a consistent technology experience across the region.
Key Accountabilities & Responsibilities
- Provide technical support to Sysco operating sites across the designated region.
- Ensure adherence to IT standards and provide the highest level of overall customer satisfaction.
- Assist in ensuring accurate inventory of IT assets across the region.
- Responsible for keeping business and IT management informed and escalating impactful issues on a timely basis as required.
- Maintain accurate asset inventory of IT hardware, including but not limited to laptops, desktops, printers, networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and comms room air conditioning.
- Maintain documentation of support related issues.
- Responsible for continual improvement including uptake of training opportunities for professional and career development.
- Participate in Agile daily standups, backlog and work in progress.
About you
To be successful in this role you will have considerable customer service experience in computer technology and be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Office 365, MacOS, VMWare Workspace One and other desktop software. You will be able to use remote support tools to troubleshoot remote computer devices and must be available for after-hour support and weekend on-call support as needed. You will be a resourceful, reliable and trustworthy person who is accurate with numbers and able to use mathematical formulas within spreadsheets with excellent communication skills, both written and verbal, organisational, presentation and problem-solving skills.
Services Engineer in Newtownabbey employer: Sysco Ireland
Contact Detail:
Sysco Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Engineer in Newtownabbey
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend tech meetups, and connect with Sysco employees on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Prepare a mini portfolio or a list of your past projects and achievements related to tech support. When you get that interview, you’ll be ready to impress them with real examples of how you’ve solved problems.
✨Tip Number 3
Practice makes perfect! Get comfortable with common interview questions for tech roles. Role-play with a friend or use online resources to refine your answers, especially around customer service scenarios and technical troubleshooting.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Sysco team!
We think you need these skills to ace Services Engineer in Newtownabbey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Services Engineer role. Highlight your customer service experience and technical troubleshooting skills, especially with desktop and laptop computers, as well as any relevant software like Microsoft Windows and Office 365.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific experiences that demonstrate your ability to provide top-notch technical support and your commitment to customer satisfaction.
Show Off Your Problem-Solving Skills: In your application, don’t forget to showcase your problem-solving abilities. Give examples of how you've tackled technical issues in the past and how you ensured a smooth technology experience for users.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to see your application and get you into the process quickly!
How to prepare for a job interview at Sysco Ireland
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around desktop and laptop troubleshooting, Microsoft Windows, and Office 365. Sysco is looking for someone who can handle tech issues confidently, so be ready to discuss your experience with these tools.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples that highlight your customer service experience. Think about times when you went above and beyond to help a client or resolved a tricky issue – these stories will resonate well.
✨Be Ready for Real-World Scenarios
Expect some scenario-based questions during the interview. Practice how you would approach common tech problems or customer service challenges. This will demonstrate your problem-solving skills and ability to think on your feet.
✨Communicate Clearly and Confidently
Strong communication skills are key for this position. During the interview, focus on articulating your thoughts clearly and concisely. Remember, it’s not just about what you say, but how you say it – confidence goes a long way!