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- Tasks: Deliver tech support and ensure a seamless technology experience across various sites.
- Company: Join Sysco, a leader in technology services with a focus on customer satisfaction.
- Benefits: Competitive pay, training opportunities, and a supportive work environment.
- Other info: Opportunity for career development and hands-on experience in IT infrastructure.
- Why this job: Be part of a dynamic team that values innovation and professional growth.
- Qualifications: Customer service experience in tech and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
Sysco is currently recruiting an onsite Services Engineer to join the Belfast, Ireland Technology team reporting to the Services Engineer Manager. This position will be responsible for delivering Sysco technology services support located at sites within their designated region.
The primary responsibilities of this position are related to the ongoing support of technology in the field to include, but not limited to workstations, output devices (Printers and Multifunction Printers), software license compliance, security compliance, and hands‑on support of IT infrastructure in the field in an overall objective to ensure a consistent technology experience across their region.
Key Accountabilities & Responsibilities
- Provide technical support to Sysco operating sites across the designated region.
- Ensure adherence to IT standards and provide the highest level of overall customer satisfaction.
- Assist in ensuring accurate inventory of IT assets across their region.
- Responsible for keeping business and IT management informed and escalating impactful issues on a timely basis as required.
- Maintain accurate asset inventory of IT hardware, including but not limited to laptops, desktops, printers, networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and comms room air conditioning.
- Maintain documentation of support related issues.
- Responsible for their continual improvement including uptake of training opportunities for professional and career development.
- Participate in Agile daily standups, backlog and work in progress.
About You
To be successful in this role you will have considerable customer service experience in Computer Technology and be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Office 365, MacOS, VMWare Workspace One and other desktop software. You will be able to use remote support tools to troubleshoot remote computer devices and must be available for after‑hour support and weekend on‑call support as needed. You will be a resourceful, reliable and trustworthy person who is accurate with numbers and able to use mathematical formulas within spreadsheets with excellent communication skills (both written and verbal), organisational, presentation and problem‑solving skills.
Services Engineer in Newport employer: Sysco Ireland
Contact Detail:
Sysco Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Engineer in Newport
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend tech meetups, and connect with Sysco employees on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a list of projects that highlight your technical troubleshooting abilities and customer service experience. Bring this along to interviews to demonstrate your hands-on expertise.
✨Tip Number 3
Practice makes perfect! Get comfortable with common interview questions related to IT support and customer service. Role-play with a friend or use online resources to refine your answers and boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Sysco team. Don’t miss out!
We think you need these skills to ace Services Engineer in Newport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Services Engineer role. Highlight your customer service experience and technical troubleshooting skills, especially with the technologies mentioned in the job description. We want to see how your background fits perfectly with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about technology and how you can contribute to our team. Be sure to mention any relevant experience with IT support and your approach to ensuring customer satisfaction.
Show Off Your Problem-Solving Skills: In your application, don’t forget to showcase your problem-solving abilities. Share examples of how you've tackled technical issues in the past, especially in a customer-facing role. We love seeing how you think on your feet!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, we keep an eye on applications that come through our site!
How to prepare for a job interview at Sysco Ireland
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around desktop and laptop troubleshooting, Microsoft Windows, Office 365, and MacOS. Sysco is looking for someone who can demonstrate proficiency in these areas, so be ready to discuss your experience and any challenges you've overcome.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, think of examples where you've provided excellent service. Be prepared to share specific situations where you resolved issues or improved customer satisfaction, as this will highlight your ability to meet Sysco's high standards.
✨Get Familiar with Agile Methodologies
As the position involves participating in Agile daily standups, it’s a good idea to understand Agile principles. Brush up on how Agile works and be ready to discuss any experience you have with Agile practices, as this will show you're a team player who can adapt to their workflow.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, ongoing projects, or training opportunities at Sysco. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.