At a Glance
- Tasks: Provide tech support and ensure smooth IT operations across various sites.
- Company: Join Sysco, a leader in technology services with a focus on customer satisfaction.
- Benefits: Competitive pay, training opportunities, and a chance to grow your tech skills.
- Other info: Opportunity for career development in a supportive environment.
- Why this job: Be part of a dynamic team making a real difference in tech support.
- Qualifications: Customer service experience and strong troubleshooting skills in tech.
The predicted salary is between 30000 - 40000 £ per year.
Sysco are currently recruiting for an onsite Services Engineer to join the Dublin, Ireland Technology team reporting to the Services Engineer Manager. This position will be responsible for delivering Sysco technology services support located at sites within their designated region. The primary responsibilities of this position are related to the ongoing support of technology in the field to include, but not limited to workstations, output devices (Printers and Multifunction Printers), software license compliance, security compliance, and hands-on support of IT infrastructure in the field in an overall objective to ensure a consistent technology experience across their region.
Key Accountabilities & Responsibilities:
- Provide technical support to Sysco operating sites across the designated region.
- Ensure adherence to IT standards and provide the highest level of overall customer satisfaction.
- Assist in ensuring accurate inventory of IT assets across their region.
- Responsible for keeping business and IT management informed and escalating impactful issues on a timely basis as required.
- Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning.
- Maintain documentation of support related issues.
- Responsible for their continual improvement including uptake of training opportunities for professional and career development.
- Participate in Agile daily standups, backlog and work in progress.
About you:
To be successful in this role you will have considerable customer service experience in Computer Technology and be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Office 365, MacOS, VMWare Workspace One and other desktop software. You will be able to use remote support tools to troubleshoot remote computer devices and must be available for after hour support and weekend on-call support as needed. You will be a resourceful, reliable and trustworthy person who’s accurate with numbers and able to use mathematical formulas within spreadsheets with excellent communication skills (both written and verbal), organisational, presentation and problem-solving skills.
Services Engineer in Essex employer: Sysco Ireland
At Sysco, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation within our Dublin Technology team. Our commitment to employee growth is evident through ongoing training opportunities and a supportive environment that encourages professional development, ensuring that our Services Engineers not only excel in their roles but also advance their careers. With a focus on customer satisfaction and a strong emphasis on teamwork, Sysco provides a rewarding experience for those looking to make a meaningful impact in the technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Services Engineer in Essex
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your tech projects and troubleshooting successes. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios. Role-play with a friend or use mock interview platforms to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Services Engineer in Essex
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Services Engineer role. Highlight your technical troubleshooting skills and customer service experience, as these are key for us at Sysco. Use specific examples that showcase your expertise with desktop and mobile technology.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention your familiarity with IT standards and your commitment to customer satisfaction, which aligns with our values at Sysco.
Showcase Your Problem-Solving Skills:In your application, don’t forget to highlight your problem-solving abilities. We love candidates who can think on their feet and tackle challenges head-on, especially in a tech support environment like ours.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the Services Engineer position. Don’t miss out!
How to prepare for a job interview at Sysco Ireland
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around desktop and laptop troubleshooting, Microsoft Windows, and Office 365. Sysco will be looking for someone who can demonstrate their proficiency in these areas, so be ready to discuss specific examples of how you've tackled tech issues in the past.
✨Show Off Your Customer Service Skills
Since this role is all about providing top-notch support, think of times when you've gone above and beyond for a customer. Be prepared to share stories that highlight your communication skills and ability to resolve issues effectively, as this will show that you understand the importance of customer satisfaction.
✨Get Familiar with Agile Practices
As you'll be participating in Agile daily standups, it’s a good idea to familiarise yourself with Agile methodologies. Brush up on what Agile means and how it applies to IT support roles. This will not only help you fit in with the team but also show that you're proactive and adaptable.
✨Prepare Questions for Them
Interviews are a two-way street, so come armed with questions about the team dynamics, ongoing projects, or training opportunities. This shows that you're genuinely interested in the role and want to ensure it's a good fit for both you and Sysco.
