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- Tasks: Provide tech support and ensure smooth IT operations across various sites.
- Company: Join Sysco, a leader in technology services with a focus on customer satisfaction.
- Benefits: Competitive pay, training opportunities, and a chance to grow your tech skills.
- Other info: Flexible hours with opportunities for professional development.
- Why this job: Be part of a dynamic team making a real difference in tech support.
- Qualifications: Customer service experience and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
Sysco are currently recruiting for an onsite Services Engineer to join the Belfast, Ireland Technology team reporting to the Services Engineer Manager. This position will be responsible for delivering Sysco technology services support located at sites within their designated region. The primary responsibilities of this position are related to the ongoing support of technology in the field to include, but not limited to workstations, output devices (Printers and Multifunction Printers), software license compliance, security compliance, and hands-on support of IT infrastructure in the field in an overall objective to ensure a consistent technology experience across their region.
Key Accountabilities & Responsibilities:
- Provide technical support to Sysco operating sites across the designated region.
- Ensure adherence to IT standards and provide the highest level of overall customer satisfaction.
- Assist in ensuring accurate inventory of IT assets across their region.
- Responsible for keeping business and IT management informed and escalating impactful issues on a timely basis as required.
- Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning.
- Maintain documentation of support related issues.
- Responsible for their continual improvement including uptake of training opportunities for professional and career development.
- Participate in Agile daily standups, backlog and work in progress.
About you:
To be successful in this role you will have considerable customer service experience in Computer Technology and be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Office 365, MacOS, VMWare Workspace One and other desktop software. You will be able to use remote support tools to troubleshoot remote computer devices and must be available for after hour support and weekend on-call support as needed. You will be a resourceful, reliable and trustworthy person who’s accurate with numbers and able to use mathematical formulas within spreadsheets with excellent communication skills (both written and verbal), organisational, presentation and problem-solving skills.
Services Engineer (Crumlin) employer: Sysco Ireland
Contact Detail:
Sysco Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Engineer (Crumlin)
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend tech meetups, and connect with Sysco employees on LinkedIn. You never know who might give you the inside scoop on job openings or even refer you directly!
✨Tip Number 2
Show off your skills! If you’ve got experience with troubleshooting or customer service, be ready to share specific examples during interviews. We want to hear about how you’ve solved problems and made customers happy!
✨Tip Number 3
Prepare for those tricky questions! Brush up on common technical questions related to IT support and be ready to demonstrate your knowledge of tools like Microsoft Windows and Office 365. Practice makes perfect!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Services Engineer (Crumlin)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Services Engineer role. Highlight your customer service experience and technical troubleshooting skills, especially with desktop and laptop computers. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about technology and how you can contribute to our team. Be sure to mention any relevant experience with IT infrastructure and customer satisfaction.
Show Off Your Technical Skills: In your application, don’t forget to showcase your technical skills! Mention your proficiency with Microsoft Windows, Office 365, and any other relevant software. We love seeing candidates who are confident in their tech abilities.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Sysco Ireland
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around desktop and laptop troubleshooting, Microsoft Windows, Office 365, and MacOS. Sysco will be looking for someone who can demonstrate their proficiency in these areas, so be ready to discuss specific examples of how you've tackled tech issues in the past.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, think of instances where you've provided excellent service. Be prepared to share stories that highlight your ability to resolve issues and ensure customer satisfaction, as this is key to succeeding in the interview.
✨Prepare for Scenario Questions
Sysco may ask you to solve hypothetical problems or describe how you'd handle certain situations. Practice answering scenario-based questions related to IT support and customer service, as this will help you demonstrate your problem-solving skills and ability to think on your feet.
✨Be Ready to Discuss Your Continuous Improvement
The job description mentions continual improvement and training opportunities. Think about how you've pursued professional development in the past and be ready to discuss any relevant training or certifications you've completed. This shows your commitment to growth and staying updated in the tech field.