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- Tasks: Provide tech support and ensure smooth IT operations across various sites.
- Company: Join Sysco, a leader in technology services with a focus on customer satisfaction.
- Benefits: Competitive pay, training opportunities, and a chance to grow your tech skills.
- Other info: Opportunity for career development in a supportive environment.
- Why this job: Be part of a dynamic team making a real difference in tech support.
- Qualifications: Customer service experience and strong troubleshooting skills in tech.
The predicted salary is between 30000 - 40000 £ per year.
Sysco are currently recruiting for an on-site Services Engineer to join the Cork, Ireland Technology team reporting to the Services Engineer Manager. This position will be responsible for delivering Sysco technology services support located at sites within their designated region. The primary responsibilities of this position are related to the ongoing support of technology in the field to include, but not limited to workstations, output devices (Printers and Multifunction Printers), software license compliance, security compliance, and hands-on support of IT infrastructure in the field in an overall objective to ensure a consistent technology experience across their region.
Key Accountabilities & Responsibilities:
- Provide technical support to Sysco operating sites across the designated region.
- Ensure adherence to IT standards and provide the highest level of overall customer satisfaction.
- Assist in ensuring accurate inventory of IT assets across their region.
- Responsible for keeping business and IT management informed and escalating impactful issues on a timely basis as required.
- Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning.
- Maintain documentation of support related issues.
- Responsible for their continual improvement including uptake of training opportunities for professional and career development.
- Participate in Agile daily standups, backlog and work in progress.
About you:
To be successful in this role you will have considerable customer service experience in Computer Technology and be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Office 365, MacOS, VMWare Workspace One and other desktop software. You will be able to use remote support tools to troubleshoot remote computer devices and must be available for after hour support and weekend on-call support as needed. You will be a resourceful, reliable and trustworthy person who’s accurate with numbers and able to use mathematical formulas within spreadsheets with excellent communication skills (both written and verbal), organisational, presentation and problem-solving skills.
Services Engineer in Watford employer: Sysco International
Contact Detail:
Sysco International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Engineer in Watford
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend tech meetups, and connect with Sysco employees on LinkedIn. You never know who might give you the inside scoop on job openings or even refer you directly!
✨Tip Number 2
Show off your skills! Prepare for hands-on technical assessments by practising troubleshooting common issues with workstations and printers. Being able to demonstrate your problem-solving abilities can really set you apart during interviews.
✨Tip Number 3
Be ready to chat about your experiences! When you get that interview, be prepared to discuss specific examples of how you've provided excellent customer service and resolved technical issues. We want to hear your success stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Sysco team. Let’s get you that Services Engineer role!
We think you need these skills to ace Services Engineer in Watford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Services Engineer role. Highlight your technical troubleshooting skills and customer service experience, as these are key for us at Sysco. Use specific examples that showcase your expertise with IT infrastructure and software.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention your experience with remote support tools and your ability to maintain IT standards, which are crucial for us in delivering top-notch technology services.
Showcase Your Problem-Solving Skills: In both your CV and cover letter, don’t forget to highlight your problem-solving skills. We love candidates who can think on their feet and tackle issues head-on, so share some examples of how you've resolved technical challenges in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the Services Engineer position. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Sysco International
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around desktop and laptop troubleshooting, Microsoft Windows, and Office 365. Sysco will be looking for someone who can demonstrate their expertise in these areas, so be ready to discuss specific scenarios where you've successfully resolved issues.
✨Showcase Your Customer Service Skills
Since this role heavily involves customer interaction, prepare examples that highlight your customer service experience. Think of times when you went above and beyond to ensure customer satisfaction, as this will resonate well with the interviewers.
✨Be Ready for Problem-Solving Questions
Expect to face some situational questions that test your problem-solving abilities. Practice articulating your thought process clearly when tackling technical issues, as this will show your analytical skills and how you approach challenges.
✨Demonstrate Your Team Spirit
As the role involves participating in Agile standups and collaboration, be prepared to discuss your experience working in teams. Share how you contribute to team dynamics and how you handle feedback, as this will reflect your ability to work well within Sysco's culture.