At a Glance
- Tasks: Provide top-notch support to Sysco users and resolve IT issues.
- Company: Join a leading foodservice distributor with a commitment to excellence.
- Benefits: Enjoy competitive pay, flexible working options, and career development opportunities.
- Other info: Dynamic team environment with opportunities for growth and learning.
- Why this job: Be the go-to person for tech support and make a difference in users' experiences.
- Qualifications: Fluent in English and Swedish, with experience in IT support.
The predicted salary is between 25000 - 35000 £ per year.
UK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation.
This is a bilingual position where we are looking for fluent speaking/writing of English and Swedish.
Key Responsibilities
- Address and resolve non-major incidents and service requests, logging all activity in ServiceNow.
- Deliver excellent customer service and professional support.
- Escalate or reassign unresolved incidents to appropriate teams.
- Analyse and resolve hardware/software issues using standard tools and methods.
- Document case details clearly in ServiceNow, including steps taken and customer impact.
- Meet/exceed defined performance metrics including CSat and QA standards.
- Continuously build knowledge of company-specific products and services.
- Create/update knowledge articles to support First Call Resolution and self-service.
- Participate in after-hours and on-call rotations to ensure 24/7 support coverage.
- Complete training objectives and uphold Sysco’s Mission and Values.
Skills and Experience
- Good experience in a Service Desk or similar IT support environment.
- Experience using ServiceNow ITSM workflows.
- Strong customer service, listening, and communication skills.
- Bilingual - English and Swedish (required).
- Detail-oriented with solid judgment and initiative.
- Ability to troubleshoot and resolve technical issues independently.
- Knowledge of Microsoft Office365 and standard network tools.
- Ability to work remotely and as part of a team.
- Familiarity with ITIL principles.
Education and Certifications
- Degree or equivalent experience preferred.
- ITIL V4 / ITSM certification preferred.
- AWS and Microsoft MCSE certifications are a plus.
- Proficient in Microsoft Office365.
Service Desk Analyst - Swedish Speaking in Warrington employer: Sysco International
At Sysco, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Service Desk Analyst, you will benefit from comprehensive training and development opportunities, ensuring your professional growth while working in a supportive environment that values diversity and inclusion. Located in the UK and Ireland, our team enjoys flexible working arrangements and the chance to make a meaningful impact by providing top-notch support to our internal users.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst - Swedish Speaking in Warrington
✨Tip Number 1
Get your networking game on! Reach out to current or former employees at Sysco through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on common questions for Service Desk roles and make sure you can showcase your bilingual skills in both English and Swedish.
✨Tip Number 3
Show off your tech know-how! Brush up on your knowledge of ServiceNow and Microsoft Office365. Be ready to discuss how you've used these tools in past roles to solve problems and improve service quality.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Sysco team!
We think you need these skills to ace Service Desk Analyst - Swedish Speaking in Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT support and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your bilingual abilities in English and Swedish!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Desk Analyst role. Share specific examples of how you've resolved incidents or provided excellent customer service in the past.
Show Off Your Technical Skills:Don’t forget to mention your familiarity with ServiceNow and Microsoft Office365. We love seeing candidates who can troubleshoot and resolve technical issues independently, so give us the details on your experience!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Sysco International
✨Brush Up on Your Bilingual Skills
Since this role requires fluency in both English and Swedish, make sure to practice your language skills before the interview. Try to engage in conversations or even conduct mock interviews in both languages to boost your confidence.
✨Know Your Service Desk Tools
Familiarise yourself with ServiceNow and other ITSM tools mentioned in the job description. Be prepared to discuss how you've used these tools in past roles, as well as any specific incidents you’ve resolved using them.
✨Show Off Your Customer Service Skills
This position is all about providing excellent customer service. Think of examples from your previous experience where you went above and beyond for a customer. Highlight your listening skills and how you handle difficult situations.
✨Understand ITIL Principles
Since familiarity with ITIL principles is preferred, take some time to brush up on these concepts. Be ready to explain how you’ve applied ITIL practices in your previous roles, especially in relation to incident management and service delivery.
