At a Glance
- Tasks: Provide top-notch support to Sysco users and resolve IT issues.
- Company: Join Sysco, a leading company in the foodservice industry.
- Benefits: Enjoy competitive pay, flexible working options, and career growth.
- Other info: Work in a dynamic team with opportunities for continuous learning.
- Why this job: Be the go-to person for tech support and make a difference daily.
- Qualifications: Fluent in English and Swedish with IT support experience.
The predicted salary is between 25000 - 35000 £ per year.
Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full‑time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non‑critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and Swedish.
Key Responsibilities
- Address and resolve non-major incidents and service requests, logging all activity in ServiceNow
- Deliver excellent customer service and professional support
- Escalate or reassign unresolved incidents to appropriate teams
- Analyse and resolve hardware/software issues using standard tools and methods
- Document case details clearly in ServiceNow, including steps taken and customer impact
- Meet/exceed defined performance metrics including CSat and QA standards
- Continuously build knowledge of company‑specific products and services
- Create/update knowledge articles to support First Call Resolution and self‑service
- Participate in after‑hours and on‑call rotations to ensure 24/7 support coverage
- Complete training objectives and uphold Sysco's Mission and Values
Skills and Experience
- Good experience in a Service Desk or similar IT support environment
- Experience using ServiceNow ITSM workflows
- Strong customer service, listening, and communication skills
- Bilingual – English and Swedish (required)
- Detail‑oriented with solid judgment and initiative
- Ability to troubleshoot and resolve technical issues independently
- Knowledge of Microsoft Office365 and standard network tools
- Ability to work remotely and as part of a team
- Familiarity with ITIL principles
Education and Certifications
- Degree or equivalent experience preferred
- ITIL V4 / ITSM certification preferred
- AWS and Microsoft MCSE certifications are a plus
- Proficient in Microsoft Office365
Service Desk Analyst - Swedish Language Specialist. Job in Tamworth LilyLifestyle Jobs employer: Sysco International
At Sysco, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Tamworth that fosters collaboration and innovation. Our Service Desk team is dedicated to providing top-notch support while ensuring employees have access to continuous training and growth opportunities, all within a culture that values diversity and inclusivity. Join us to be part of a company that not only prioritises customer satisfaction but also invests in the professional development of its staff.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst - Swedish Language Specialist. Job in Tamworth LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research Sysco and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their culture.
✨Tip Number 2
Practice your Swedish! Since this role requires bilingual skills, brush up on your language abilities. You might even want to prepare some common phrases or technical terms that could come up during the interview.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. This will help demonstrate your ability to deliver excellent support, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Desk Analyst - Swedish Language Specialist. Job in Tamworth LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT support and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your bilingual abilities in English and Swedish!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Desk Analyst role. Share specific examples of how you've resolved incidents or provided excellent customer service in the past.
Show Off Your Technical Skills:Mention any experience you have with ServiceNow or similar ITSM tools. We love detail-oriented candidates who can troubleshoot technical issues independently, so make sure to highlight those skills in your application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Sysco International
✨Brush Up on Your Swedish
Since this role requires fluency in both English and Swedish, make sure to practice your language skills. Prepare to answer questions in Swedish and be ready to demonstrate your ability to communicate effectively in both languages during the interview.
✨Know Your Tech Stuff
Familiarise yourself with ServiceNow and any other tools mentioned in the job description. Be prepared to discuss your experience with IT support environments and how you've used these tools to resolve issues in the past.
✨Show Off Your Customer Service Skills
This position is all about providing excellent customer service. Think of examples from your previous roles where you went above and beyond for a customer or resolved a tricky situation. Be ready to share these stories!
✨Understand ITIL Principles
Since familiarity with ITIL principles is preferred, take some time to brush up on these concepts. Be prepared to discuss how you've applied ITIL practices in your previous roles and how they can benefit the Service Desk team.
