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- Tasks: Provide tech support and ensure smooth IT operations across Sysco sites.
- Company: Join a leading foodservice distributor with a focus on technology.
- Benefits: Competitive pay, training opportunities, and a supportive work environment.
- Other info: Opportunity for career growth and professional development in a collaborative setting.
- Why this job: Be part of a dynamic team making a real difference in tech support.
- Qualifications: Customer service experience and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
Sysco are currently recruiting for an on-site Services Engineer to join the Cork, Ireland Technology team reporting to the Services Engineer Manager. This position will be responsible for delivering Sysco technology services support located at sites within their designated region. The primary responsibilities of this position are related to the ongoing support of technology in the field to include, but not limited to workstations, output devices (Printers and Multifunction Printers), software license compliance, security compliance, and hands-on support of IT infrastructure in the field in an overall objective to ensure a consistent technology experience across their region.
Key Accountabilities & Responsibilities:
- Provide technical support to Sysco operating sites across the designated region.
- Ensure adherence to IT standards and provide the highest level of overall customer satisfaction.
- Assist in ensuring accurate inventory of IT assets across their region.
- Responsible for keeping business and IT management informed and escalating impactful issues on a timely basis as required.
- Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning.
- Maintain documentation of support related issues.
- Responsible for their continual improvement including uptake of training opportunities for professional and career development.
- Participate in Agile daily standups, backlog and work in progress.
About you:
To be successful in this role you will have considerable customer service experience in Computer Technology and be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Office 365, MacOS, VMWare Workspace One and other desktop software. You will be able to use remote support tools to troubleshoot remote computer devices and must be available for after hour support and weekend on-call support as needed. You will be a resourceful, reliable and trustworthy person who’s accurate with numbers and able to use mathematical formulas within spreadsheets with excellent communication skills (both written and verbal), organisational, presentation and problem-solving skills.
Services Engineer employer: Sysco International
Contact Detail:
Sysco International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Engineer
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend tech meetups, workshops, or even online webinars. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your work, bring them along to interviews. Demonstrating your technical troubleshooting prowess with real-life scenarios can really impress potential employers.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to companies you’re interested in, like Sysco. Express your enthusiasm for their technology services and ask if they have any upcoming opportunities.
✨Tip Number 4
Keep learning! Stay updated with the latest tech trends and tools relevant to the Services Engineer role. Consider taking online courses or certifications that can boost your profile and show employers you’re committed to professional growth.
We think you need these skills to ace Services Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Services Engineer role. Highlight your technical skills and customer service experience, especially with desktop and laptop troubleshooting. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about technology and how you can contribute to our team. Be sure to mention any relevant experience with IT infrastructure and support.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Sysco!
How to prepare for a job interview at Sysco International
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around desktop and laptop troubleshooting, Microsoft Windows, Office 365, and MacOS. Sysco is looking for someone who can demonstrate their proficiency in these areas, so be ready to discuss specific examples of how you've tackled tech issues in the past.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, think of instances where you've provided exceptional service. Be prepared to share stories that highlight your ability to resolve issues and ensure customer satisfaction, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like troubleshooting a remote device or managing an IT asset inventory. Practise articulating your thought process and problem-solving approach, as this will show your analytical skills and how you handle pressure.
✨Demonstrate Your Team Spirit
Sysco values collaboration, so be ready to talk about your experience working in teams, especially in Agile environments. Share how you've contributed to team goals and how you communicate effectively with colleagues, as this will highlight your fit within their culture.