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- Tasks: Provide top-notch support to Sysco users and resolve IT issues.
- Company: Join a leading foodservice distributor with a commitment to excellence.
- Benefits: Enjoy competitive pay, flexible working options, and career development opportunities.
- Why this job: Be the go-to person for tech support and make a difference in users' experiences.
- Qualifications: Fluent in English and Swedish, with experience in IT support.
- Other info: Dynamic team environment with opportunities for growth and learning.
The predicted salary is between 30000 - 40000 £ per year.
UK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation.
This is a bilingual position where we are looking for fluent speaking/writing of English and Swedish.
Key Responsibilities
- Address and resolve non-major incidents and service requests, logging all activity in ServiceNow.
- Deliver excellent customer service and professional support.
- Escalate or reassign unresolved incidents to appropriate teams.
- Analyse and resolve hardware/software issues using standard tools and methods.
- Document case details clearly in ServiceNow, including steps taken and customer impact.
- Meet/exceed defined performance metrics including CSat and QA standards.
- Continuously build knowledge of company-specific products and services.
- Create/update knowledge articles to support First Call Resolution and self-service.
- Participate in after-hours and on-call rotations to ensure 24/7 support coverage.
- Complete training objectives and uphold Sysco’s Mission and Values.
Skills and Experience
- Good experience in a Service Desk or similar IT support environment.
- Experience using ServiceNow ITSM workflows.
- Strong customer service, listening, and communication skills.
- Bilingual - English and Swedish (required).
- Detail-oriented with solid judgment and initiative.
- Ability to troubleshoot and resolve technical issues independently.
- Knowledge of Microsoft Office365 and standard network tools.
- Ability to work remotely and as part of a team.
- Familiarity with ITIL principles.
Education and Certifications
- Degree or equivalent experience preferred.
- ITIL V4 / ITSM certification preferred.
- AWS and Microsoft MCSE certifications are a plus.
- Proficient in Microsoft Office365.
Service Desk Analyst - Swedish Speaking employer: Sysco International
Contact Detail:
Sysco International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst - Swedish Speaking
✨Tip Number 1
Get your networking game on! Reach out to current or former employees at Sysco through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common Service Desk scenarios and how you'd handle them. This will help you feel more confident and show that you're ready to tackle the role head-on.
✨Tip Number 3
Show off your bilingual skills! Make sure to highlight your fluency in both English and Swedish during interviews. It’s a key requirement for this role, so don’t be shy about it!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest job openings and updates from us at StudySmarter.
We think you need these skills to ace Service Desk Analyst - Swedish Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Analyst role. Highlight your experience in IT support, especially with ServiceNow and any bilingual skills you have. We want to see how your background fits with what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can help us at Sysco. Keep it concise but engaging – we love a bit of personality!
Show Off Your Customer Service Skills: Since this role is all about providing top-notch support, make sure to showcase your customer service experience. Share specific examples of how you've resolved issues or helped users in the past – we want to know how you handle tricky situations!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Sysco International
✨Brush Up on Your Technical Skills
Make sure you're comfortable with the tools and technologies mentioned in the job description, especially ServiceNow and Microsoft Office365. Practise troubleshooting common hardware and software issues so you can demonstrate your problem-solving skills during the interview.
✨Show Off Your Bilingual Skills
Since this role requires fluency in both English and Swedish, be prepared to switch between the two languages during the interview. Practise answering common interview questions in both languages to showcase your proficiency and confidence.
✨Prepare for Customer Service Scenarios
Think of examples from your past experiences where you provided excellent customer service or resolved a challenging issue. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your communication skills.
✨Familiarise Yourself with ITIL Principles
Understanding ITIL principles is crucial for this role. Brush up on the basics and be ready to discuss how you've applied these principles in previous positions. This will show that you’re not only technically savvy but also aligned with industry best practices.