At a Glance
- Tasks: Provide first contact support and troubleshoot issues for users in the UK and Ireland.
- Company: Join Sysco International, a leader in service excellence.
- Benefits: Full-time role with competitive salary and remote work flexibility.
- Other info: Permanent position with opportunities for growth and development.
- Why this job: Make a difference by helping users solve their tech problems every day.
- Qualifications: Fluency in Swedish and English, plus experience in a service desk environment.
The predicted salary is between 25000 - 32000 € per year.
Sysco International is seeking a Service Desk Analyst fluent in Swedish and English to provide first contact support to users in the UK and Ireland. The role involves troubleshooting issues, logging activities in ServiceNow, and escalating unresolved incidents.
Candidates should have experience in a service desk environment and excellent customer service skills. A degree or ITIL certification is preferred. This is a full-time, permanent position based in Portishead, England.
Swedish-Speaking Service Desk Analyst (Remote) in Portishead employer: Sysco International
At Sysco International, we pride ourselves on fostering a dynamic and inclusive work culture that values collaboration and innovation. As a Service Desk Analyst, you will benefit from comprehensive training and development opportunities, ensuring your professional growth while enjoying the flexibility of remote work. Our commitment to employee well-being and a supportive environment makes us an exceptional employer for those seeking a rewarding career in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land Swedish-Speaking Service Desk Analyst (Remote) in Portishead
✨Tip Number 1
Make sure you brush up on your Swedish and English skills before the interview. We want to show off your fluency, so practice common phrases and technical jargon related to service desk support.
✨Tip Number 2
Familiarise yourself with ServiceNow if you haven't already. Knowing how to log activities and escalate incidents will give you a leg up during the interview process. We can help you find resources to get started!
✨Tip Number 3
Prepare for common service desk scenarios. Think about how you would troubleshoot specific issues and provide excellent customer service. We can help you brainstorm some examples to share during your interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that dream job!
We think you need these skills to ace Swedish-Speaking Service Desk Analyst (Remote) in Portishead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in a service desk environment and showcases your customer service skills. We want to see how your background aligns with the role, so don’t be shy about mentioning relevant achievements!
Show Off Your Language Skills:Since this role requires fluency in Swedish and English, make it clear in your application. We love seeing candidates who can communicate effectively in both languages, so include examples of how you've used these skills in previous roles.
Be Specific About Your Experience:When describing your past roles, focus on specific tasks you’ve handled, especially those related to troubleshooting and logging activities in ServiceNow. We appreciate candidates who can provide concrete examples of their problem-solving abilities.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to review your application more efficiently. Don’t miss out on this opportunity!
How to prepare for a job interview at Sysco International
✨Brush Up on Your Swedish and English
Since the role requires fluency in both languages, make sure you’re comfortable switching between them. Practise common phrases and technical jargon that might come up during the interview to show your language skills are sharp.
✨Know Your Service Desk Tools
Familiarise yourself with ServiceNow and any other tools mentioned in the job description. Be ready to discuss your experience with these platforms and how you've used them to troubleshoot issues effectively in previous roles.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in past positions. Think about specific situations where you resolved conflicts or helped users overcome challenges, as this will demonstrate your ability to handle the demands of the role.
✨Understand ITIL Principles
If you have an ITIL certification, be prepared to discuss how you’ve applied ITIL principles in your work. If you don’t have the certification, brush up on the basics so you can speak knowledgeably about best practices in service management.
