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- Tasks: Provide top-notch support to Sysco users and resolve tech issues.
- Company: Join a leading foodservice company with a supportive team culture.
- Benefits: Enjoy competitive pay, flexible working, and ongoing training opportunities.
- Other info: Great chance to grow your career in a dynamic environment.
- Why this job: Be the go-to person for tech support and make a real difference.
- Qualifications: Fluent in English and Swedish, with IT support experience.
The predicted salary is between 30000 - 40000 £ per year.
Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation.
This is a bilingual position where we are looking for fluent speaking/writing of English and Swedish.
Key Responsibilities
- Address and resolve non-major incidents and service requests, logging all activity in ServiceNow.
- Deliver excellent customer service and professional support.
- Escalate or reassign unresolved incidents to appropriate teams.
- Analyse and resolve hardware/software issues using standard tools and methods.
- Document case details clearly in ServiceNow, including steps taken and customer impact.
- Meet/exceed defined performance metrics including CSat and QA standards.
- Continuously build knowledge of company-specific products and services.
- Create/update knowledge articles to support First Call Resolution and self-service.
- Participate in after-hours and on-call rotations to ensure 24/7 support coverage.
- Complete training objectives and uphold Sysco’s Mission and Values.
Skills and Experience
- Good experience in a Service Desk or similar IT support environment.
- Experience using ServiceNow ITSM workflows.
- Strong customer service, listening, and communication skills.
- Bilingual - English and Swedish (required).
- Detail-oriented with solid judgment and initiative.
- Ability to troubleshoot and resolve technical issues independently.
- Knowledge of Microsoft Office365 and standard network tools.
- Ability to work remotely and as part of a team.
- Familiarity with ITIL principles.
Education and Certifications
- Degree or equivalent experience preferred.
- ITIL V4 / ITSM certification preferred.
- AWS and Microsoft MCSE certifications are a plus.
- Proficient in Microsoft Office365.
Service Desk Analyst - Swedish Speaking in Portishead employer: Sysco International
Contact Detail:
Sysco International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst - Swedish Speaking in Portishead
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Sysco on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to service desk roles. We should also brush up on our Swedish and English skills, as they’ll be key in this bilingual position!
✨Tip Number 3
Showcase our problem-solving skills during the interview. Think of examples where we’ve resolved technical issues or provided excellent customer service. Real-life stories make us stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily!
We think you need these skills to ace Service Desk Analyst - Swedish Speaking in Portishead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Analyst role. Highlight your experience in IT support, especially with ServiceNow and customer service skills. We want to see how your background fits perfectly with what we're looking for!
Show Off Your Bilingual Skills: Since this role requires fluency in both English and Swedish, don’t forget to showcase your language skills! Include examples of how you've used both languages in a professional setting, as it’s a key part of the job.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to track your application status directly. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Sysco International
✨Brush Up on Your Bilingual Skills
Since this role requires fluency in both English and Swedish, make sure to practice your language skills before the interview. You might be asked to demonstrate your proficiency, so consider preparing a few responses in both languages to show off your abilities.
✨Know Your Service Desk Tools
Familiarise yourself with ServiceNow and any other ITSM tools mentioned in the job description. Be ready to discuss how you've used these tools in past roles, as well as your approach to logging incidents and resolving issues efficiently.
✨Show Off Your Customer Service Skills
This position is all about providing excellent customer service. Prepare examples from your previous experience where you successfully resolved customer issues or improved service quality. Highlight your communication skills and how you handle difficult situations.
✨Understand ITIL Principles
Since familiarity with ITIL principles is preferred, take some time to brush up on these concepts. Be prepared to discuss how you’ve applied ITIL practices in your work, and how they can help improve service delivery in a Service Desk environment.