At a Glance
- Tasks: Provide top-notch support to Sysco users and resolve IT issues.
- Company: Join Sysco, a leading foodservice distributor with a vibrant team culture.
- Benefits: Enjoy competitive pay, flexible working options, and career development opportunities.
- Other info: Dynamic role with opportunities for growth and learning in a supportive environment.
- Why this job: Be the go-to person for tech support and make a difference in users' experiences.
- Qualifications: Fluent in English and Swedish, with experience in IT support and customer service.
The predicted salary is between 25000 - 35000 £ per year.
UK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and Swedish.
Key Responsibilities
- Address and resolve non-major incidents and service requests, logging all activity in ServiceNow
- Deliver excellent customer service and professional support
- Escalate or reassign unresolved incidents to appropriate teams
- Analyse and resolve hardware/software issues using standard tools and methods
- Document case details clearly in ServiceNow, including steps taken and customer impact
- Meet/exceed defined performance metrics including CSat and QA standards
- Continuously build knowledge of company-specific products and services
- Create/update knowledge articles to support First Call Resolution and self-service
- Participate in after-hours and on-call rotations to ensure 24/7 support coverage
- Complete training objectives and uphold Sysco’s Mission and Values
Skills and Experience
- Good experience in a Service Desk or similar IT support environment
- Experience using ServiceNow ITSM workflows
- Strong customer service, listening, and communication skills
- Bilingual - English and Swedish (required)
- Detail-oriented with solid judgment and initiative
- Ability to troubleshoot and resolve technical issues independently
- Knowledge of Microsoft Office365 and standard network tools
- Ability to work remotely and as part of a team
- Familiarity with ITIL principles
Education and Certifications
- Degree or equivalent experience preferred
- ITIL V4 / ITSM certification preferred
- AWS and Microsoft MCSE certifications are a plus
- Proficient in Microsoft Office365
Service Desk Analyst - Swedish Speaking in Hemel Hempstead employer: Sysco International
Sysco International is an excellent employer, offering a dynamic work environment in Hemel Hempstead where employees are valued and supported. With a strong focus on employee growth, you will have access to ongoing training and development opportunities, fostering both personal and professional advancement. The inclusive work culture promotes collaboration and innovation, making it a rewarding place for those looking to make a meaningful impact in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst - Swedish Speaking in Hemel Hempstead
✨Tip Number 1
Get your networking game on! Reach out to current or former employees at Sysco through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common Service Desk scenarios and how you'd handle them. This will help you feel more confident and show that you're ready to tackle the role head-on.
✨Tip Number 3
Show off your bilingual skills! Make sure to highlight your fluency in both English and Swedish during interviews. Being able to communicate effectively in both languages is a huge plus for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Sysco team.
We think you need these skills to ace Service Desk Analyst - Swedish Speaking in Hemel Hempstead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Desk Analyst role. Highlight your experience in IT support, especially with ServiceNow, and don’t forget to showcase your bilingual skills in English and Swedish!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the team. Mention your customer service skills and any relevant experience that aligns with our mission and values.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've successfully resolved technical issues in the past. We love seeing candidates who can troubleshoot independently and think on their feet!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Sysco International
✨Brush Up on Your Swedish
Since this role requires fluency in both English and Swedish, make sure you practice your language skills. Prepare to answer questions in both languages and be ready to switch between them seamlessly during the interview.
✨Know Your ServiceNow
Familiarise yourself with ServiceNow ITSM workflows, as this is a key part of the job. Be prepared to discuss your previous experience with the platform and how you've used it to log and resolve incidents effectively.
✨Show Off Your Customer Service Skills
This position is all about providing excellent customer service. Think of examples from your past experiences where you went above and beyond for a customer, and be ready to share these stories during the interview.
✨Understand ITIL Principles
Since familiarity with ITIL principles is preferred, take some time to brush up on these concepts. Be ready to explain how you’ve applied ITIL practices in your previous roles and how they can benefit the Service Desk team.
